I was told the purchase price was $10,700.00. I found the sale price at $9,900.00. I was charged $13,261.00 as purchase price.
Saturday the 11th of May my spouse and I went to Tommy's Auto Sales and saw a truck we wanted. We asked the price and was quoted $10,900.00. We then proceeded to see if we qualified and what the down payment would be. I saw the sale paper that stated the same truck was for $9,900.00. I was excited. When the contract papers were all done, I saw a price, or thought I saw the price, for 10,966.07. When I questioned it I was told the cash price was $9,900.00 (cash in hand) and they charged me more since we did a loan on it. Now mind you I expected the $10,900.00 price since that was quoted to us and I expected the high interest rate since my spouse has bad credit. I did not however expect to be charged $13,261.00 as the purchase price and I was never told that was the purchase price. I called 13May13 to have this fixed thinking it was just a clerical error and was told it was not a clerical error and that I was told they would be charging me more because I financed this vehicle. The KBB value is 9100-9900 dollars. They have refused to give the vehicle to me at the price quoted. I noticed the error Sunday night, 12May13. I have sent two emails and had one phone conversation with ***** ******, with no luck to resolution. I bought a 2004 Nissan Frontier Crew Cab, 4door. Vin number is 1N6ED27TX4CXXXXXX. I am very displeased. I want the vehicle but I want it for the price quoted or for the sale price but not the price they "decided" they wanted. I was told they had to boost the price so they could get their money out of the vehicle because that would be all they get out of it. When I saw my payments I figured it was for 3 or less years. Boy am I wrong all the way and I have been taken. I am not happy and would like some help fixing this please. I want the vehicle but for the right price. ***** ****** is the one who did the paperwork. My payments are $474.69 a month beginning June 11, 2013. We put $800.00 dollars down. The Odometer read 124,568. the color is White and the interest rate is 23.99% which I did expect since it is my spouses and my name. The credit agency is ****** ********** ***** Also I just noticed that I only have 2pages of 5pages of the retail installement contract.
Also My spouse is worried about me reporting this mess to you because he does not have the actual tags as of yet, just the drive out tags, and he is worried they will take their sweet time getting the tags because of this.
Please help me.
Also the account number I found is XXXXXXXX
I want the truck for the price I was quoted, $10,900.00 dollars or for the actual sale price of $9,900.00.
I would like an apology in writing.
Business' Initial Response
********* **** AND ***** **** COME INTO OUR LOT TO BUY A VEHICLE. MS ****'S CREDIT SCORE WAS HIGH ENOUGH TO PURCHASE A VEHICLE THROUGH A BANK BUT HER HUSBAND WAS NOT SO WE HAD TO GO TO A SPECIAL FINANCE. THE PRICE THE CUSTOMER WAS QUOTED WAS A CASH PRICE, NOT A FINANCE PRICE. THE CUSTOMER WAS EXPLAIN THAT UP FRONT. THEY WERE OKAY WITH THAT AND SIGNED THE PAPERS. WHILE HERE THERE WAS A CONFLICT OF INTEREST BETWEEN THE HUSBAND AND WIFE. AFTER LEAVING THE LOT IT SEEMS TO ME THAT THERE IS STILL A CONFLICT OF INTEREST. I EXPLAIN AGAIN TO HER ON THE PHONE THE SAME THING I EXPLAIN TO HER AT THE TIME OF PURCHASE.
Consumer's Final Response
Just to be clear, I am not confused on what transpired on the 11th of May 2013 at *****'s Auto Sales when I purchased a vehicle. I was told a price and the vehicle was sold to me at another price that I was never told about.
Business' Final Response
Mrs. **** was explain at the time of purchase what she was paying for the vehicle, she knew how many payment she had and how much they were. Nothing was keep from them. Mrs. **** made her own impression of how much she was paying for the vehicle, not what was on paper. I made sure that they had time to read their paper work before signing the papers. If she is this unhappy with this deal why did she sign the papers? If she is so upset with this deal why didn't she bring it back the next day?