Complaint inferior paint job on new 2013 ram 1500 crewcab truck purchased a new 2013 ram 1500 crewcab in may 2013, have been back to the dealer multiple times in the last 4 months concerning multiple flaws in the paint job on the truck. Every panel on the truck has flaws in the paint that are noticeable. Dealer has given me 2 options, repainting the truck (which goes on the carfax and lowers the value if i trade the truck in..dealer also advises against the repaint) or trade my truck in for a new truck. I have 4000 miles on the NEW truck i purchased, paid 35,000 plus tax for it. Dealer wants to give me 31000 trade in (including a 5000 dollar tradein certificate from Ram). I have 0% interest on the load for the truck i purchased, new truck they are trying to sell me which is the same truck with fewer options only a 2014 which with a 2.99% interest plus i would be refinancing 37,000 dollars including tax....i would be losing approxiately 6-7000 dollars on trading my new truck with the bad paint job for the new truck with a paint job that is good....i do not feel i should be the one paying for the depreciation of my truck since they should have never sold the truck with the paint being like it is.
Desired Settlement buyback or replacement of my truck with the same options at the same price that i owe on my truck atm (33,473 dollars)..i have 0% financing on my truck, they want me do do 2.99% financing because the lender is not doing 0% atm. I should not be the one paying to correct an issue that should have never left the factory
Business Response I have personally met with Mr. ******** and inspected his vehicle. We acknowledge that Mr. ******** has been in to make us aware of his complaint. Chrysler instructed us to send Mr. ******** to another Chrysler store that has a body shop, he went to ***** ****** in Princeton. ***** ****** was unable to confirm any paint flaws. We then invited Mr. ******** to bring his truck in for the Chrysler Service Rep to inspect. The Chrysler Service Rep acknowledged one spot on the roof and some very small spots on the bottom right rocker panel below the door. The Chrysler Rep was unable to see any other paint flaws that Mr. ******** had indicated. I managed to negotiate a $5,000 certificate from Chrysler in addition to his supplier price and all rebates if he wanted to trade his truck in instead of painting it. He was moving from a 2013 Truck to a 2014 Truck of similar price. His payment did go up by approximately 14 dollars a month to trade vehicles and due to rebate changes 0% was unavailable. We would be more than delighted to continue to assist Mr. ********, however if Mr. ******** wants to pursue a Buy Back that will have to be done with Chrysler and not Sisk Auto Mall. Chrysler Corporation handles all warranty claims and we are just an agent for Chrysler. I will be glad to approach Chrysler for more money, but I do believe they will opt to simply paint the truck's roof and lower rocker panel. I do believe Chrysler would be within their right to paint the truck to satisfy the claim. I worked very hard to get a $5000.00 Trade Certificate on his behalf. I will be glad to ask for additional money if he wants me to. I would welcome an independent party to view the truck and help us determine if the paint has anything that we didn't discover. We/I value Mr. ********'s business and want him to be happy with the outcome. Wilson Sisk
The information in the table below represents an industry comparison of businesses which are of the same relative size. This is based on BBB's database of businesses located in 45 counties in MiddleTennessee and Southern Kentucky. Businesses may engage in more than one type of business. The percent of time the business engages in a type of business is not accounted for. There is no known industry standard for the number of complaints a business can expect. The volume of business and number of transactions may have a bearing on the number of complaints received by BBB.
BBB records show the issues raised in the complaint have been resolved. Either customer confirmed the complaint has been resolved, or business confirmed the complaint has been resolved and customer did not respond to BBB correspondence informing customer that complaint will be considered resolved unless BBB hears otherwise from customer.
BBB found business made good faith effort to resolve complaint but customer not satisfied with business response
BBB found that business adequately addressed the disputed issues and made a good faith effort to resolve them; however, customer has informed BBB that he/she is not satisfied with the outcome. In some cases, business may have agreed to mediate or arbitrate the complaint but customer declined to participate in mediation/arbitration.
Customer not satisfied with business response; BBB did not find business made good faith effort to resolve complaint
BBB did not find that business adequately addressed the disputed issues and made a good faith effort to resolve them, and customer has informed BBB that he/she is not satisfied with the outcome. In some cases, customer may have agreed to mediate or arbitrate the complaint but business declined to participate in mediation/arbitration.
BBB did not receive a response from business
BBB did not receive a response from business after two attempts to contact business, and BBB communications with customer do not show that business contacted customer to resolve the complaint.
BBB cannot process complaint
This includes situations where BBB cannot locate business, business is no longer in business, or business is in bankruptcy and complaints must be submitted through bankruptcy trustee.
Your complaint will be forwarded to the company within two business days. The company will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the company's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.
BBB began including complaint response text in BBB Business Reviews on July 1, 2013. BBB reports the complaint response text for all reportable complaints against a business that are received electronically.
BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to prove their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.
Some Better Business Bureaus offer additional content and services in BBB Business Reviews. The additional content and services are typically regional in nature or, in some cases, a new product or service that is being tested prior to a more general release. Not all enhanced content and services are available at all Better Business Bureaus.
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
Customer Review Experience
5 points per review
3 points per review
1 point per review
BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business. Details
BBB Letter Grade Scale
Star Rating scale
BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.
We offer free reviews on businesses that include background, licensing, consumer experience and other information such as governmental actions that is known to BBB. These reviews are provided for businesses that are BBB accredited and also for businesses that are not BBB accredited.