BBB Accredited Business since 11/08/2007
Phone: (931) 388-3006Fax: (866) 842-94731027 Nashville Hwy, Columbia, TN 38401-2103 Send email to Roberts Toyota
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A BBB Accredited Business since 11/08/2007
BBB has determined that Roberts Toyota meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised Roberts Toyota's rating include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- Response to 10 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
Customer Complaints SummaryRead complaint details
|Complaint Type||Total Closed Complaints|
|Advertising / Sales Issues||5|
|Problems with Product / Service||5|
|Billing / Collection Issues||0|
|Guarantee / Warranty Issues||0|
|Total Closed Complaints||10|
Customer Reviews Summary Read customer reviews
1 Customer Review Customer Reviews on Roberts Toyota
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||1 Customer Review|
Complaint Breakdown by ResolutionAbout Complaint Details
|08/15/2014||Problems with Product / Service | Read Complaint Details|
|06/09/2014||Advertising / Sales Issues | Read Complaint Details|
|04/15/2013||Problems with Product / Service|
|02/22/2013||Problems with Product / Service|
|02/11/2013||Problems with Product / Service|
|Page 1 of 2|
|01/16/2014||Problems with Product / Service|
|01/05/2015||Advertising / Sales Issues | Read Complaint Details|
Licensing, Bonding or Registration
This company is in an industry that may require licensing, bonding or registration in order to lawfully do business. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
These agencies may include:Tennessee Motor Vehicle Commission
500 James Robertson Pkwy., 2nd Floor
Type of Entity
Incorporated: September 1999, TN
Business ManagementCustomer Contact: Ms. Catherine Roberts-Slater (General Manager)
Contact InformationPrincipal: Mr. Eddie Roberts (Owner)Ms Tabitha Ellison (CFO)
Auto Dealers - Used Cars, Auto Dealers - New Cars, Auto Parts & Supplies - New, Tire Dealers, Truck Dealers, Auto Renting & Leasing, Auto Repair & Service, Auto Repairing - Foreign
Products & Services
According to information supplied by the company, it offers the sale and service of new and used vehicles.
Alternate Business NamesRoberts Motor Company, Inc.
Industry TipsAutomobile Financing
Automobile - Repair
Automobile - Renting
Customer Review Rating plus BBB Rating Summary
BBB Customer Review Rating plus BBB Rating Overview
Map & Directions
Map & Directions
Address for Roberts Toyota
1027 Nashville Hwy
Columbia, TN 38401-2103