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Nashville Motor Cars, LLC

Phone: (615) 223-5757Fax: (615) 223-6710View Additional Phone Numbers1827 NW Broad Street, MurfreesboroTN 37129http://www.nashvillemotorcars.com

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Description

This company offers the sale of pre-owned vehicles.

BBB Accreditation

On 05/21/2015 this company's accreditation in BBB was revoked by BBB's Board of Directors due to recent government action involving the business's customer relations which indicates a significant failure of the business to meet standards of conduct expected of a BBB member.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that lowered Nashville Motor Cars, LLC's rating include:

  • 22 complaints filed against business
  • Failure to respond to 8 complaints filed against business.

This company has a pattern of customer complaint alleging contract issues and sales practice issues. Specifically, consumers have not had their liens paid off on their trade-in vehicles and some continue to pay notes along with insurance. Consumers also experience long delays in receiving their vehicle registration and or tags. When trying to reach the company phone calls are not returned.

On April 7, 2015, BBB met with the company regarding the pattern of complaint. The company has supplied BBB with the three following steps as a means to eliminate the pattern of complaint:

1)We are hiring more staff in the office to handle the increase in business as well as replace prior staff who have left.

2)We are adding a payoff and prior payment explanation letter to clarify procedures related to those areas.

3)We would also like the opportunity to speak with consumers before complaints are filed with BBB. Consumers are asked to contact Randy Roth directly @ 615-207-5171. BBB suggests allowing the company 72 hours (excluding weekend and holidays) to address the concerns before filing a complaint with BBB.

BBB monitored this company's efforts; however consumers continue to report failure of the company to resolve concerns.

Customer Complaints SummaryRead complaint details

22 complaints closed with BBB in last 3 years | 15 closed in last 12 months
Complaint TypeTotal Closed Complaints
Advertising / Sales Issues4
Billing / Collection Issues1
Delivery Issues1
Problems with Product / Service16
Guarantee / Warranty Issues0
Total Closed Complaints 22

Customer Reviews Summary Read customer reviews

3 Customer Reviews Customer Reviews on Nashville Motor Cars, LLC

Customer Experience Total Customer Reviews
Positive Experience 3
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 3 Customer Reviews

Additional Information

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BBB file opened: 09/22/2003Business started: 07/01/2002
Licensing, Bonding or Registration

This company is in an industry that may require licensing, bonding or registration in order to lawfully do business. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Tennessee Motor Vehicle Commission
500 James Robertson Pkwy., 2nd Floor
Nashville, TN 37243
(615) 741-2711
http://www.tn.gov/regboards/mvc/index.shtml

Type of Entity

Limited Liability Company

Business Management
Principal: Mr. Randy Roth (President)
Contact Information
Mr. Mike Butine (Sales Manager)
Business Category

Auto Dealers - Used Cars, Transmissions - Automobile, Radiators - Automotive, Lubricating Service - Automotive, Auto Repair & Service, Auto Electric Service, Auto Diagnostic Service, Auto Air Conditioning, Automobile Dealers - Imported Cars

Alternate Business Names
Nashville Motor Cars Premier
Industry Tips
Automobiles - Buying Used
Automobile Financing
Automobile - Repair
Automobile - Transmission

Customer Review Rating plus BBB Rating Summary

Nashville Motor Cars, LLC has received 2.32 out of 5 stars based on 3 Customer Reviews and a BBB Rating of F.

BBB Customer Review Rating plus BBB Rating Overview

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BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.

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BBB Reporting Policy

As a matter of policy, BBB does not endorse any product, service or business.

BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.