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This Business is not BBB Accredited

Lebanon Motors

Phone: (615) 449-2277Fax: (615) 449-15271003 West Main Street, LebanonTN 37087

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BBB Accreditation

Lebanon Motors is not BBB Accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.

Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

This business has no rating because it is out of business.

Customer Complaints SummaryRead complaint details

1 complaint closed with BBB in last 3 years | 1 closed in last 12 months
Complaint TypeTotal Closed Complaints
Problems with Product / Service1
Advertising / Sales Issues0
Billing / Collection Issues0
Delivery Issues0
Guarantee / Warranty Issues0
Total Closed Complaints 1

Complaint Breakdown by Resolution

Complaint Resolution Log (1)BBB Closure Definitions
02/17/2014Problems with Product / Service | Read Complaint Details
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Additional Notes

Complaint Category: Failure to honor a contract or agreement

Complaint: Purchased a car 10/25/2013 still do not have the title even after several calls & text to try to get hold of owner ***** *******.
Purchased a car 10/25/2013 still have not received the title. Have called and texted many, many times no answer from owners ***** & ***** *******. The temporary tag expires 12/22/2013. We will have to rent a car starting Monday the 22nd.

Initial Business Response
Contact Name and Title: ***** *******
Contact Phone: XXX-XXX-XXXX
Contact Email: ********@aol.com
We purchase cars for customers through auto auctions. We purchased this Explorer through a factory Ford lease sale. The auction gives us a title guarantee. ***** picked up the Ford right after we purchased it. And we got the title to him as soon as the auction received it. Many times in units this new there is money owed and they make a payoff and then the title is sent to the auction afterwards. We gave the title to ****** dad, who is also a good customer, as soon as we received it who gave it to *****.

Complaint Resolution: Company addressed the complaint issues. The consumer failed to acknowledge acceptance to BBB.

Additional Information

top
BBB file opened: 07/22/1999Business started: 01/01/1997
Licensing

This company is in an industry that may require licensing, bonding or registration in order to lawfully do business. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Tennessee Motor Vehicle Commission
500 James Robertson Pkwy., 2nd Floor
Nashville, TN37243
(615) 741-2711
http://www.tn.gov/regboards/

Contact Information
Principal: Mr. Tommy Edwards (Owner)Customer Contact: Mrs. Debra Edwards (Owner)
Business Category

Auto Dealers - Used Cars

Products & Services

The company is engaged in the sale of used automobiles.

Industry Tips
Automobiles - Buying Used
Automobile Financing
LocationsX

1 Locations

  • 1003 West Main Street 

    Lebanon, TN 37087

Industry Comparison ChartX

The information in the table below represents an industry comparison of businesses which are of the same relative size. This is based on BBB's database of businesses located in 45 counties in MiddleTennessee and Southern Kentucky. Businesses may engage in more than one type of business. The percent of time the business engages in a type of business is not accounted for. There is no known industry standard for the number of complaints a business can expect. The volume of business and number of transactions may have a bearing on the number of complaints received by BBB.

*Lebanon Motors is in this range.

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Types of Complaints Handled by BBB

BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:

  • Advertising or Sales
  • Billing or Collection
  • Problems with Products or Services
  • Delivery
  • Guarantee or Warranty

We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.

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BBB Complaint Process

Your complaint will be forwarded to the company within two business days. The company will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the company's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.

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Industry Tips for Auto Dealers - Used Cars

Automobiles - Buying Used
Automobile Financing
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BBB reports on known significant government actions involving business' marketplace conduct.

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