When I took my van into the service department to have a 60,000 mile check and service completed the technician asked me what I wanted done. I thought that was a little weird considering there are specific things that Chrysler/Dodge say need to be completed. I was a little disappointed when he gave me this look as though he had no idea what I was talking about.
I also had an issue when I asked them to take a look at the video entertainment system in my van. I was told it would be $95 to take a look, which I thought was a little high but I figured the wire that needed to be replaced couldn't be all that much more so I agreed. When I called to get the status on my vehicle, I was told that the screen was shot and they don't actually work on entertainment systems. Wait, what? Why didn't they tell me that when I asked if they could take a look at it? Basically they charged me $100 to tell me it was broke! They didn't even tell me what the problem was. Just that they recommend replacing the entire system. Thanks!
So when I do finally go pick up the van, whom ever drove the van out of the service garage, left the trash in the vehicle and put the radio on full blast. As a service member who suffers mildly from PTSD it was more than a little startling and I found it to be unprofessional, disrespectful and rude.
Lastly, the times I have taken my vehicle to get serviced here they inform me that they will call when the vehicle is finished. Funny how each time I call to get a status, 6 or 7 hours later how the ticket "just got back to the desk" and they just hadn't had time to call me yet. One time is ok, two times is a coincidence and three times is a trend.
Bottom line; I would not recommend this service center to anyone and will be making the drive to Russellville, KY next time.
This customer had a NEGATIVE experience with this business.
This customer WOULD NOT recommend the business to a friend, family member, neighbor or colleague.
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