Business ProfileforFreeland Chevrolet, LLC

Parts/Service I took my car into the parts/service on Nov. 5 for rattling and jerking on my 2016 Chevrolet Equinox. I asked Denny to run a diagnostic testing to see what was going on with my car. He called me back to say that they will do a new oil change and start an oil consumption test. I went into the service department 6 times from 11/5/2022 until 1/27/2023 to resolve this matter to see what was going on with my car. On 2/17/2023 my car broke down, and I later received a call to say that my engine went out. Now, no one wants to cover the expensive of replacing the engine. Power train warranty is stated that they are denying my service, due to lack of maintenance. When I’ve been getting oil changes on the car. I have all the receipts for those, and freeland service center and GM motors aren’t not trying to help with the cost of the engine repair. When I was told that GM would help cover the cost, after they received my oil consumption test, which was suppose to be sent in Jan. and those results were abnormal. This is very unprofessional. The service department didn’t acknowledge the fact that my timing belt needed to be fixed, and instead has caused major damage to the engine. I will be filing a claim for court. I have all my receipts for all the services I received, and all the times I went into the service department, not to mention for me being suspended from my job, due to my car bringing down on my shift at work. I’ve put my trust in Freeland for years, and to be treated this way, is unconscionable.

I just wanted to say thank you to the Assistant Manager Greg, service manager Sean, and Cyni with the service department for helping with this process. After, looking at all the services completed with the Freeland Service department. They are willing to help with repair of my engine.