They sold me a jeep with a cracked cylinder head. Said they didn't know.
I purchased a 2002 Jeep Wrangler from Dixie Motors on August 31st. Flew down there to Nashville from *** *****. Their Salesman told me the jeep was in great condition, however, during my drive home from Nashville to *** ***** it started to overheat. Was able to make it to Midas in *** ***** where they replaced the fan clutch, the water pump, and thermostat to see if that would fix it. Dixie Motors claimed they knew nothing. They said it was sold as is. Said they know the previous owner personally and that they never had an issue. Said that they knew the radiator was replaced just before they traded it in at Dixie motors. Dixie Motors agreed to pay for half the cost of the repair, $300.00 and under the condition I sign a waiver stating that I will not pursue them for any additional repairs. After these items were changed out, ***** also flushed the coolant system numerous times. Jeep ran fine for about a week or so. Then started to overheat again. ***** couldn't figure it out. Now have taken it to Jeep Dealer. They found that the cylinder head is cracked. Said that this is most probably the cause of the overheating from the very beginning. They suspect the previous owner had the radiator changed out because of the problem in effort to fix but when it didn't decided to trade it in. I believe Dixie Motors should stand behind their sales. I spent 14,500 for the jeep. Had another $300 out of my pocket, and will have to spend yet another $2300.00 to get the cylinder head replaced. I will never do business with Dixie Motors again. I believe that even if you sell something AS-IS that you disclose everything about the vehicle. I was sold by the salesman that it is a great vehicle. Was told if I didn't buy it he had two others right behind me. He knows the former owners personally and they took great care of the jeep. The sales rep is **** ********* He even had the audacity to send me an email saying he would've sold this jeep to his mother and how could I really think that I would send me home with the jeep knowing there was something wrong with it. Bottomline, there is something wrong with it. I believe they knew it, and when Midas only approached them with minor items, they saw an opportunity to get me to sign their document so I wouldn't come back to them when I finally found out the real problem. I don't expect them to do anything but I will be posting bad reviews all over the place. If they want to fix it, then I will take my bad reviews down.
Simply pay my repair bills and give me a warranty for the next 3,000 miles so I know the problems are fixed.
I sold ******* a 2000 Jeep, not 2002, at the end of August. I had owned this vehicle twice before, sold it to a very good friend about 4 years ago, he traded it back to me and then sold to another friend whom his wife became pregnant and couldn't get in Jeep so he traded back to me too. I had taken several long distance hunting trips in the Jeep myself and new it's condition well. I also had it serviced, inspected as I do with all my vehicles, before ******* purchased. It never had a overheat problem with either owner, I called after ******* had informed me of his problem. I had driven the Jeep myself approx. 200 miles here locally and no problems before selling it to *******.
When ******* called me, he stated it started overheating a little ways out before he got home. It's approx. 320 miles to his home from here, I will guess he drove approx. 275 or so without issue. He says he did not stop to check it out, he continued to drive watching to make sure it didn't run to hot. (Heat is what causes heads to crack most all times) He said he had cousin who worked in ***** shop and was going to let them check it out. They diagnosed the problem and I agreed to pay for half of the bill. In doing so I had him sign release papers as is our company policy, for future liability, if not the law says that we are implying a extended warranty by helping out. All was good after that repair as far as I knew. I owed ******* a winch cable controller, part of purchase agreement, I bought one and had it shipped directly to him, so I called to let him know it had been ordered. He said his son loved the Jeep all was good except his son had just called and said it was running hot. I told him to have it looked at and let me know, he said they would run back to ***** and have them flush it again, no big deal. I assumed all was good, never heard anything, until this complaint.
******* bought a 14 year old Jeep with almost 100k miles on it, I had it checked out best I could, fresh service, inspection, the works. I, myself drove Jeep around several days, as it was good weather, and had no problems. I picked him up at airport in the Jeep and sent him down the road in good faith that all was good. He was happy with Jeep as I had described it very well over phone and condition was as good or better than expected.
He and his 16 year old son have driving this Jeep hot, not pointing fingers but that is in all probability what cracked the head. I worked to agreeable terms with ******* on a 14 year old vehicle that he declined an extended warranty on, have his signature on form, and had no way of knowing what else happened afterwards because he never communicated with me about anything else. I would never send a customer out on a 300 plus mile road trip in a vehicle knowing it had an issue. Why, just so they could break down and call me on the side of the road. We are a high end dealership who sells over 300 cars a month, and yet we are Top Sellers on ***** with 100% positive feedback something that means a lot when you sell so much, and in excellent standing with you (BBB). WE take pride in our reputation, not many dealerships have that kind of background after 40 plus years. I tried to help *******, I stepped up when I really didn't have too and then all was quiet, I figured all was good. I hate how things have turned out, but I had no control of things and even though I helped when I could, don't feel I deserve these kind's of threats or response.