Agreed to fix vehicle in "We Owe" when I purchased vehicle. Negative results 5 months later!
When I test drove the vehicle, I noticed the air pressure sensor warning light was on and the retractable power mirrors did not work. When you pushed the button, a loud humming sound throughout the vehicle would start for about 30 seconds. I agreed to purchase the vehicle at a price of $15,999 if both of the issues were handled. The salesman and manager agreed to do so. I left and came back after making the decision to purchase and the manager told me the owner changed the price to $17,900. After looking at value to see that Kelly Blue Book valued it at $16,300 I still agreed to put $3,000 down and purchase the vehicle. After 4 hours of sitting in the dealership waiting, the owner again changed his price to $20,900 and wanted $4,000 down. Out of desperation of needing a vehicle and needing it that night I still purchased it and was told within 6 months I could return and trade it for another vehicle. I was given a "We Owe" with the repairs I ask for promised by the dealership. After about 2 weeks I was told to take the vehicle 52 miles, over 1 hour away to drop it off to be repaired. After taking off work to do this, they kept my vehicle for 3 days and told me it was ready to come pick up. When I arrived to pick it up, the low air pressure warning lights were still on and the mirrors were still NOT fixed. They washed the vehicle and put gas in it. I took the vehicle to have the tire gauges replaced myself and paid out of my pocket, the manager told me the mirrors were to expensive to fix and gave me the number to the shop that I took it to. I called the shop several times and got no return calls back. I have had the vehicle 5 months, the mirrors are still broke, I have tried trading it in and they advised me there was to much owed on it and I just found out today the vehicle has not been reported on my credit report as promised. I pay my payment bi-weekly and normally pay a week or two early to stay in good standings. Its hard to rebuild your credit as they promise you when they are not even reporting. Seems a lot of promises made by this company are broken. I have lived up to my obligations and feel this company has misled me in so many ways. I was also told by "********" (Management) that I was chose to receive a extended warranty but never received anything on the warranty.
I would first like my mirrors fixed as promised, I would like a refund on my 4 wheel sensors I purchased that they promised, I would like my account reported to ALL 3 major credit bureaus as promised and as impossible as I know it is because they buried me in the truck after knowing it wasn't what I wanted or needed, but settled because of promises made, I would like to trade out of the vehicle into what I originally wanted and was told would be possible and now IS NOT!
Contact Name and Title: ***** *********
Contact Phone: XXX-XXX-XXXX
Contact Email: ***************@*****************
The company made its attempts to help this customer fix its issues. The vehicle was as-is, and they still tried. When a cutomer is set up at a 3rd party service center, it is the job of the vehicle owner to keep up with, and follow up with their service. No different if anyone took their vehicle to Firestone. If the place didnt do the job, people have to be imformed of that info so, something else can be done. The way a we owe works, we pay the bill, you pick up your vehicle, in efforts for both parties to get what they paid for. Not communicating that info doesnt help resolve. Most of this complaint is mostly unverified claims, raher than facts. We report, no question there. It does take time to trade in a unit, unless you have cash to off set the value and balance of a vehicle loan, a yr is not that long, and a better offer than any other other there. And agreeing to fix something is a solid offer, the customer just must help us with the quality of the work. We can only go by way we are told. If we are issued a invoice to be paid, we are only to assumne, the job has been done. And as far as front end of the deal, a purchase agreement was made, so, certain both parties had work to do to ensure comfortability. You much qualify for your request.
(The consumer indicated he/she DID NOT accept the response from the business.)
The information provided by ***** ********* (Automasters) is 100% false. I followed up as directed, the vehicle was taken by me to Automasters in Smyrna Tn. which is 59 miles from my residence. I was then issued a rental car that was completely falling apart for 3 days. I was told the electric mirrors and tire monitors would be replaced as agreed upon when the vehicle was purchased as agreed upon by Mr. ***** *********. After 3 days passed, I was told to come pick my vehicle back up. Upon my arrival, the tire monitors were still not working nor the mirrors. They advised me they detailed the vehicle and filled it up with gas for me. I contacted Mr. ***** ********* and he told me that his garage stated the mirrors were to "expensive" to fix AND that this was NOT the first time this had happened. He did tell me he had a friend that was out of town but would come look at them to fix it and that he would contact me to let me know when to bring it back. Every time I made a payment I mentioned that I had to pay for the tire monitors that cost me $120 out of my pocket, in which I was told to bring a receipt for and they would try to get me reimbursed for OR to simply bring in a few gas receipts that equaled the balance of what I paid. I NEVER did do that because it already seemed as if I was being lied to, and when the mirror issue would come up I heard statements such as "the guys in our shop don't know what they are doing" " the company don't want to pay for any larger repairs" and other negative comments. They have now agreed to take the truck back after 7 months and "pretend" the deal never happened but of course ME losing the $4,000 I put down and $510 per month I paid, calling all of that a major loss. NOTHING reported to any of the credit bureaus at all, as promised as well. I plan to file suit because I have been lied to and I would suggest no one buy a vehicle from this location. The Automasters in Hermitage is owned by another gentleman that will stand behind his cars and does what he tells you he will do.