Erroneous Fees and Over-billing account
For several months, I have had issues with Automasters charging late fees and improperly crediting my account. This results in a delinquent account status and they refuse to review the account information to confirm the information I've submitted. They have also neglected to submit documentation to substantiate their claims. They are also guilty of false advertising as they show pictures of vehicles as they appear in new dealer status, but when you get to the Automasters dealership, the vehicles are in far worse shape than depicted.
I'm okay with the fact that I purchased a lemon from them, as I will NOT make any other purchases from them, no will I refer any buyers to them. They have consistently overbilled my account and have threatened to pull my car for a payment THEY misapplied. For several weeks, I requested the information and didn't receive it until June 11. I have text messages in my phone to prove this. When I looked at the account statement they finally sent me on June 11, I could see the error they made. They also told me that I had a 36 month contract. I found out last summer it was 42 months instead of 36. Automasters has very questionable and unscrupulous practices, and all I want is for them to correct my account and stop harassing me! I have told them that for several months we couldn't even drive the car because it was in such bad shape, so it sat in the driveway while I continued to make payments. I was in layoff status last summer and they didn't care. The payment would never have fallen behind if we didn't have to buy another car from Chevrolet because the Sonata we purchased from them was in such need of repairs. Overall, this was the worst car-buying experience I've ever had, and I will never purchase from the again.
Automasters needs to correct my account as well as correct their reporting to the credit bureaus. I also prefer they stop contacting me regarding this account.
Contact Name and Title: ***** *********
Contact Phone: XXX-XXX-XXXX
Contact Email: ***************@*****************
On file is a clear cut and signed finance contract. Terms & conditions were explained and agreed on at point of sale. Not only was the contract signed, but there are initials next to terms and conditions stating length of contract, amount, and scheduled due dates. Fees can not be added by us. They are systematical, and based upon due date, and explained. If the account is not paid as agreed, there will be fees. The contract is not contingent upon job loss, or lay offs. Of couse a company cares. No one wants to loss customers, but, the contract must be enforced, and there is only so much that can be done. Contract can not be changed by either party, and we must stick with the contract, and be fair to all customers. As far as vehicle status. A vehicle must be maintained, and is no longer in our care. Every vehicle owner has the responsibility to maintain the performance of their vehicle, just as every other vehicle owner has too. And we have no way of knowing what condition a persons vehicle is in, when sitting in their driveway. The fact the agreement is still open, and the vehicle is still in the customers possession is proof we worked with the customer, even when not fully following contract to the point of incurring fees, and the agreement not being paid on the scheduled due date.
(The consumer indicated he/she DID NOT accept the response from the business.)
That is a bunch of bull. I have every email and text message this company sent to me during the time of my unemployment vowing to assist. They did NOTHING but harass me during this entire time. But that is neither here nor there! They have the option of correcting this account, and they had to correct it before. That information is input by a human, and as one who works on computers EVERYDAY, there is nothing that cannot be changed or corrected. The car was delivered to me in horrible condition. The tires were bad, and some of the electrical and mechanical components were inoperable. Technically, I purchased a lemon. The car was not cleaned, and looked nothing like the one I saw on the Automasters Website. As I was waiting for them to prepare my paperwork, another customer came into the store complaining how her car stopped on her before she even made it to the interstate. It appears the dealer delivers cars to poor, unsuspecting people who are in desperate need of transportation, who don't even consider the possibility they are being taken advantage of.
My contract states that my payment is due on the 7th of each month, with a grace period that extends to the 14th of each month. The statement they sent me clearly shows the payment was applied to my account on April 14th, BEFORE late charges are incurred. They have billed my account late ever since, resulting in a cumulative late charge which has thrown my account in past due status. They did the same thing over a year ago, and my representative had to go to their office to help them correct their error. I won't do this again. I have one payment left, and that is ALL I will pay. I am not the only person to have this issue with Automasters, and I'm sure I won't be the last. But they will never get any referrals from me, and I will never purchase from them again. Their late fees are exorbitant and the contract is unconscionable. Someone needs to take a closer look at the company's financials. When I was making my payments in person - IN CASH, there were no problems and I was never charged a late fee regardless when payment was made. I will make ONE FINAL payment in the amount of $340.00 and expect Automasters to mail my title to my address of record immediately thereafter. I can fax a copy of my contract and send copies of the text messages I received last year and this year, if needed.
I am very disgusted with this organization and the manner in which my account has been handled.