BBB Accredited Business since 10/25/2012
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This company offers the sale of pre-owned automobiles and trucks.
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A BBB Accredited Business since 10/25/2012
BBB has determined that Auto Masters of Clarksville, LLC meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that raised Auto Masters of Clarksville, LLC's rating include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- Response to 2 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Customer Complaints SummaryRead complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product / Service||2|
|Advertising / Sales Issues||0|
|Billing / Collection Issues||0|
|Guarantee / Warranty Issues||0|
|Total Closed Complaints||2|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Complaint Breakdown by ResolutionAbout Complaint Details
|12/09/2013||Problems with Product / Service | Read Complaint Details|
Complaint Category: Failure to honor service estimate or agreement
Complaint: Mr. ******* sold us a truck about 60 days. On 29th day the truck died. After three weeks of not having the truck, they fix it and one week later broke
Final Consumer Response
Complaint Resolution: Company resolved the complaint issues. The consumer acknowledged acceptance to BBB.
|07/24/2013||Problems with Product / Service | Read Complaint Details|
Complaint Category: Failure to provide promised assistance or support for products or services
Complaint: Auto Masters of Clarksville sold me a vehicle that 3 months later needed a new engine. Salesman lied on several occasions and failed to fix as promise
Business' Initial Response
This company is in an industry that may require licensing, bonding or registration in order to lawfully do business. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
These agencies may include:Tennessee Motor Vehicle Commission
500 James Robertson Pkwy., 2nd Floor
Type of Entity
Limited Liability Company
Business ManagementPrincipal: Mr. Jamal Pahlevani (General Manager)Mr. Mark Janbakhsh (Partner)Mr. Mehdi Khaila (Partner)Mr. James Pentecost (CS Manager)
Contact InformationMr. Steven Piper (CFO)
Auto Dealers - Used Cars
Industry TipsAutomobile Financing
Map & Directions
Map & Directions
Address for Auto Masters of Clarksville, LLC
997 S Riverside Dr
Clarksville, TN 37040-3115