BBB Business Review

Is this your Business?

BBB Accredited Business since 11/01/1981

Town & Country Ford, Inc.

Phone: (615) 865-1280Fax: (615) 868-6295101 Anderson Lane, MadisonTN 37115 Send email to Town & Country Ford, Inc.

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BBB Accreditation

A BBB Accredited Business since 11/01/1981

BBB has determined that Town & Country Ford, Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised Town & Country Ford, Inc.'s rating include:

  • Length of time business has been operating.
  • Complaint volume filed with BBB for business of this size.
  • Response to 8 complaint(s) filed against business.
  • Resolution of complaint(s) filed against business.

Town & Country Ford would like the opportunity to speak with consumers regarding concerns before complaints are filed with BBB. Consumers are asked to contact Angela Stewart at 615-865-1280 before filing a complaint with BBB. She is available Monday - Friday. In the event she is unavailable for any reason, you don't have to wait, just ask for Customer Service and they will get the ball rolling. BBB suggests allowing the company 72 hours (excluding weekend and holidays) to address the concerns.

Customer Complaints SummaryRead complaint details

8 complaints closed with BBB in last 3 years | 5 closed in last 12 months
Complaint TypeTotal Closed Complaints
Advertising / Sales Issues1
Delivery Issues1
Other1
Problems with Product / Service5
Billing / Collection Issues0
Guarantee / Warranty Issues0
Total Closed Complaints 8

Customer Reviews Summary Read customer reviews

2 Customer Reviews Customer Reviews on Town & Country Ford, Inc.

Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 2
Total Customer Reviews 2 Customer Reviews

Additional Information

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BBB file opened: 07/22/1981Business started: 07/01/1981
Licensing, Bonding or Registration

This company is in an industry that may require licensing, bonding or registration in order to lawfully do business. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Tennessee Motor Vehicle Commission
500 James Robertson Pkwy., 2nd Floor
Nashville, TN 37243
(615) 741-2711
http://www.tn.gov/regboards/mvc/index.shtml

Type of Entity

Corporation

Incorporated: July 1981, TN

Business Management
Principal: Mr. Lee Beasley (General Manager)
Contact Information
Customer Contact: Mrs. Angela Stewart (Customer Relations Manager)Mr. Jeff Bianchi (General Sales Manage)Ms. Mitch Goolsby (Service Manager)Mr. Daniel Hutchison (Body Shop Manager)
Business Category

Auto Dealers - New Cars, Auto Parts & Supplies - Wholesale & Manufacturers, Auto Repair & Service - Diesel, Auto Repair & Service, Auto Body Repair & Painting, Auto Dealers - Used Cars

Products & Services

This company offers the sale and service of new and used
vehicles.

Industry Tips
Automobile Financing
Automobile - Repair

Customer Review Rating plus BBB Rating Summary

Town & Country Ford, Inc. has received 3.7 out of 5 stars based on 2 Customer Reviews and a BBB Rating of A+.

BBB Customer Review Rating plus BBB Rating Overview

As a matter of policy, BBB does not endorse any product, service or business.

BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.

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What is a BBB Business Review?

We offer free reviews on businesses that include background, licensing, consumer experience and other information such as governmental actions that is known to BBB. These reviews are provided for businesses that are BBB accredited and also for businesses that are not BBB accredited.

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BBB Reporting Policy

As a matter of policy, BBB does not endorse any product, service or business.

BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.