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BBB Accredited Business since 07/05/2013

Nelson Mazda Cool Springs

(615) 250-2212View Additional Phone Numbers7104 South Springs Drive, FranklinTN 37067 Send email to Nelson Mazda Cool Springs

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Description

This company offers the sale of new and pre-owned autos, service and parts.

BBB Accreditation

A BBB Accredited Business since 07/05/2013

BBB has determined that Nelson Mazda Cool Springs meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that raised Nelson Mazda Cool Springs' rating include:

  • Length of time business has been operating.
  • No complaints filed with BBB.
  • BBB has sufficient background information on this business.

Customer Complaints Summary

0 complaints closed with BBB in last 3 years | 0 closed in last 12 months
Complaint TypeTotal Closed Complaints
Advertising / Sales Issues0
Billing / Collection Issues0
Problems with Product / Service0
Delivery Issues0
Guarantee / Warranty Issues0
Total Closed Complaints 0

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Nelson Mazda Cool Springs
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

top
BBB file opened: 07/09/2013Business started: 01/01/1998Business started locally: 03/08/2013
Licensing

This company is in an industry that may require licensing, bonding or registration in order to lawfully do business. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Tennessee Motor Vehicle Commission
500 James Robertson Pkwy., 2nd Floor
Nashville, TN37243
(615) 741-2711
http://www.tn.gov/regboards/

Type of Entity

Limited Liability Company

Contact Information
Principal: Mr. Robert Nelson (CEO)Customer Contact: Mr. Chad Custer (General Manager)
Business Category

Auto Dealers - New Cars, Auto Repair & Service, Auto Parts & Supplies - New, Auto Dealers - Used Cars

Alternate Business Names
NC Auto, LLC
Industry Tips
Automobile Financing
Automobile - Repair

Map & Directions

Map & Directions

Address for Nelson Mazda Cool Springs

7104 South Springs Drive

Franklin, TN 37067

To | From

LocationsX

1 Locations

  • 7104 South Springs Drive 

    Franklin, TN 37067(888) 766-5992
    (615) 250-2212

Industry Comparison ChartX

The information in the table below represents an industry comparison of businesses which are of the same relative size. This is based on BBB's database of businesses located in 45 counties in MiddleTennessee and Southern Kentucky. Businesses may engage in more than one type of business. The percent of time the business engages in a type of business is not accounted for. There is no known industry standard for the number of complaints a business can expect. The volume of business and number of transactions may have a bearing on the number of complaints received by BBB.

*Nelson Mazda Cool Springs is in this range.

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Types of Complaints Handled by BBB

BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:

  • Advertising or Sales
  • Billing or Collection
  • Problems with Products or Services
  • Delivery
  • Guarantee or Warranty

We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.

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Additional Phone Numbers

  • (888) 766-5992
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BBB Complaint Process

Your complaint will be forwarded to the company within two business days. The company will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the company's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.

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BBB began including complaint response text in BBB Business Reviews on July 1, 2013. BBB reports the complaint response text for all reportable complaints against a business that are received electronically.

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Industry Tips for Auto Dealers - New Cars

Automobile Financing
Automobile - Repair
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What is BBB Advertising Review?

BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to prove their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.

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What government actions does BBB report on?

BBB reports on known significant government actions involving business' marketplace conduct.

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What is a BBB Business Review?

We offer free reviews on businesses that include background, licensing, consumer experience and other information such as governmental actions that is known to BBB. These reviews are provided for businesses that are BBB accredited and also for businesses that are not BBB accredited.

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