Skip to main content

Cookies on BBB.org

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.
      Country
          Country

          Find a Location

          Landers McLarty Toyota has 1 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Country
            Please enter a valid location.

            Business ProfileforLanders McLarty Toyota

            New Car Dealers

            At-a-glance

            Customer Reviews

            1/5stars

            Average of 1 Customer Reviews

            Customer Complaints

            2 complaints closed in last 3 years

            1 complaints closed in last 12 months

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

            Related Categories

            Products & Services

            This company offers the sale of new and used automobiles. In addition, the company offers auto repairs, parts and service.

            Business Details

            BBB File Opened:
            3/15/2007
            Years in Business:
            17
            Business Started:
            1/2/2007
            Business Incorporated:
            7/6/2005
            Licensing Information:
            This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
            Type of Entity:
            Limited Liability Company (LLC)
            Alternate Business Name
            • Landers McLarty Fayetteville TN, LLC
            • Landers McLarty Team Toyota

            Industry Tip

            BBB Tip: Buying a new car

            Customer Complaints

            2 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            03/15/2023

            Complaint Type:
            Problems with Product/Service
            Status:
            Unanswered
            I sent this to General **** on Sunday and have not had a response nor have I had any response from "****" who I understand is over sales at this company. I've requested this money be refunded multiple times from multiple people-Good morning. I am hoping you can help me. Mid-January I talked to one of your salesman (******) about a Toyota Tundra. There was one scheduled for delivery for the end of February that required a $1K deposit to hold. At no time was there any mention of the fee being non Refundable. Over the next few days, someone named **** took over as ****** just wasnt good. This was all done via text and I can show several texts with **** where I requested a copy of the paperwork, which eventually I received, again via text. I tried to stay up to date, texting occasionally to check status on truck and requesting to receive paperwork via my email address. Still have not received the paperwork but truck was delayed to the end of March early April at last text. Ive probably bought 50 cars in my lifetime and this has been hands down the worst experience Ive ever had. I do not need this truck any longer, nor do I want to purchase from McLarty. Last week I asked **** to return deposit. He declined. I asked him reconsider returning my deposit but have not had a response so escalated to General ****. No response. Now escalating to you. Please help. Thank you.

            Customer Reviews

            1 Customer Reviews

            What do you think? Share your review.

            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            Jacob S

            06/14/2022

            I contacted Landers McLarty Toyota January 2022 to purchase a new vehicle. Spoke with a salesman names Rodney K****. I sent him my credit card to confirm the reservation of a new tundra. Rodney contacted me via text message in February, confirming the trucks estimated arrival date on March. By this time, I had also spoke to another individual named Jared who I believe worked as a sales manager. We had been discussing my trade value and negotiating the deal.
            February 27,2022 the truck I had reserved arrived at the lot. Rodney messaged me to let me know and that he would contact me the next day to start some paperwork. I also informed him that the following Tuesday would be the best time for me to come to the dealership considering I had my daughter and lived an hour north.
            Monday, February 28, I sent my driver's license, insurance, and photos of my trade to Rodney via text message in order to start all of the purchasing paperwork. I was contacted by Jared to discuss the trade value. I started having issues with my current lender on the buy out of my truck and was told it would take 72hrs to purchase but possibly 3 weeks to get a title. I informed Jared of this, and he told me that the dealership would not wait on the title of my truck. Jared at this time called me to discuss it further. During the conversation, Jared said that if I pass on the truck, he will order me another one at a discounted price. I begrudgingly agreed to let the truck go in exchange for another at a discounted rate. He informed me that it wouldn't take longer than 2.5 to 3 months.
            I reached out to Rodney K**** via phone call on June 9, 2022, just to follow up with where we were on the truck considering I hadn't heard from anybody, and he had reached the 3-month mark. Rodney was confused as to who I was and what had happened. He told me Jared no longer works there and that he would talk to a manager. Haven't heard back from anyone since and no one will answer my call. Below zero Stars!

            Local BBB

            BBB of Middle Tennessee

            BBB Reports On

            BBB reports on known marketplace practices.

            BBB Business Profiles may not be reproduced for sales or promotional purposes.

            BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

            When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

            BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

            As a matter of policy, BBB does not endorse any product, service or business.