Business ProfileforInfiniti of Cool Springs

This dealership service department is one of the worse. I have a QX80 and it's a company lease. I noticed a loud noise when I drove my vehicle. I brought it to the Infiniti dealership on May 18th and they told me that the fan clutch needs to be replaced and will call me when it gets in and mostly it will be a week. I contacted them via text a week later since I did not hear anything from them and was told that I will be contacted when the part comes in. 3 weeks later from my initial visit, I contacted the service department again and didn't receive any response. It's almost a month later and still no communication from the dealership. I even went on their website to do a live chat. I was told that someone from the service department will get with me as soon as possible and two days later no one has gotten to me yet. I even told the guy on the chat that I will have to file a complaint on BBB and he didn't seem to care. Anyways, I have all the text and documentations and it's sad that a dealership behaves like this. My car is not fixed yet since it's a company lease and only Infiniti can fix it. I just want an apology and want my car fix. I'm highly frustrated since there's no communciation from this dealership. I've given them plenty of time an notice. Even though I didn't want to write this bad review. This is very warranted.