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Consumer Complaints

BBB Accredited Business since 07/11/2013

Hyundai of Cookeville

Phone: (931) 520-7200

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Customer Complaints Summary

2 complaints closed with BBB in last 3 years | 1 closed in last 12 months
Complaint TypeTotal Closed Complaints
Guarantee / Warranty Issues1
Problems with Product / Service1
Advertising / Sales Issues0
Billing / Collection Issues0
Delivery Issues0
Total Closed Complaints2

Complaint Breakdown by ResolutionAbout Complaint Details

Complaint Resolution Log (2)BBB Closure Definitions
12/17/2013Guarantee / Warranty Issues | Read Complaint Details
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Complaint
HYUNDAI VEHICLES ARE SOLD WITH TIRES THAT ARE STRICTLY MADE AND BOUGHT IN BULK AND ARE SO POORLY MANUFACTURED THEY GET VERY LIMITED MILEAGE.
I PURCHASED A 2013 HYUNDAI VELOSTER IN NOVEMBER 2012. I HAVE HAD ISSUES WITH THE TIRES WEARING UNEVEN AND CUPING SO BADLY THAT THE CAR PULLS INTO TRAFFIC. WITH HARDLY 20K MILES I AM ALREADY HVING TO REPLACE THE TIRES. THEY ARE SO LOUD AND DANGEROUS I AM SCARED TO DRIVE THE SPEE LIMIT. HYUNDAI AND KUMHO HAVE NOT OFFERED ANY COMPENSATION OR ASSISTANCE TO ME. I PURCHASED A HYUNDAI FOR THE

WARRANTY AND I AM REGRETFUL THAT I WENT WITH HYUNDAI NOW. KUMHO ADMITTED THEY WOULDNT BE ABLE TO SELL THE TIRES THAT HYUNDAI USES ANY OTHER WAY THEY ARE STRICTLY LIMITED MILEAGE TIRES MADE FOR GETTING THE CAR SOLD.



WOULD NEVER HAVE IMAGINED A QUALITY CAR COMPANY LIKE HYUNDAI WOULD PLACE SUCH A BAG PRODUCT ON THEIR


VEHICLES.





Desired Settlement
I WANT TOTAL REPLACEMENT OF ALL FOUR KUMHO TIRES. THE RATING FOR THE KUMHO TIRES I CURRENTLY HAVE IS A 2.1 UNACCEPTABLE RATING. I WANT A 8.0 OR BETTER PLACEMENT FOR MY CAR.

Business Response
I personally had not heard a complaint until last week. Customer didn't notify us until last week about this issue. Customer hasn't brought vehicle in for service since purchasing 13 months ago. Vehicle now has over XXXXX miles and the tires are the only thing on the vehicle that Hyundai doesn't warranty. It is a separate warranty with the tire manufacturer. At the time she purchased the new Hyundai she was given a separate warranty manual on the tires themselves. Not sure if the customer has had tires rotated and balanced at recommended maintenance schedule. We did offer a $50 discount per tire to try to help customer, but the customer wasn't satisfied with that and wanted them free and said she was going to her boyfriend at channel 2 news. We at Hyundai of Cookeville have no control of the tire manufacturer warranty. We would love to try and help but know of nothing else to do at this point. thx **** *****

Final Consumer Response
(The consumer indicated he/she DID NOT accept the response from the business.)
The car has been properly maintained and I have a copy of all the service. I live in Nashville & purchased the car in Cookeville because I grew up there and wanted to give them business. I have all my service done in the area I live in. I provided information that that tires are cupped and have been checked by a certified professional and found to be defective and dangerous. When I returned to the dealership I was offered no help. The tire they offered was at a cost of more than double what they retail for and they offered a $50 credit with the purchase of a $300 tire each! I at NO TIME asked for a free tire! I wanted to be compensated for the defective tire with some sort of assistance in getting them off my vehicle and replaced with a different brand. **** ***** & Hyundai of Cookeville do not care about their customers. They were arrogant and rude. I think anyone would expect to get more than 20k out of a set of tires especially when they were properly maintained. I want consumers to know what lies ahead of them when they purchase a Hyundai vehicle. They can expect to have a rough riding vehicle after about 3k miles and to have constant vibration and to have the expense of replacement way ahead of a normal tire replacement. This is wrong.

09/16/2014Problems with Product / Service | Read Complaint Details
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Complaint
car was sold with faulty brakes all around.
unsafe condition to drive.
brake pads,rotors,and discs all subsafe.
company refuses to refund/respond.
purchased 2009 acadia /gmc from this dealership.
drove from Nashville to Cookville approx...80 miles to complete transaction.
upon the deal being made requested to have the dealer check car to make sure all was well with it,prior to driving back another 80 miles to Nashville.
was told car checked out fine.
drove back to Nashville and within 2-3 days following took in for diagnostics and possible recall of any items at Freeland GMC/antioch.;
was told the brakes were bad,and needed replacing.
repair was to be approx...$850 plus tax.
communicated the report to dealer...was not resolved...dealer was willing to give $100 for pads only.
Took car for second opinion at another shop.
car was evaluated as unsafe to drive.
brakes needed discs/rotors/pads.
amount of rewpair was $947 approx..after tax.
communicated the bill to dealer.
no response...no resolution.
placed 5-6 phone calls to various management personnel...no response.
the condition of the brakes being unsafe or in immediate need of replacing needed to be disclosed.
it is encumbent on any reputable dealer to ascertain the car is safe to drive,especially sending a customer on a trip of 80 miles on the highways.
no customer service...no follow up...no care.
communicated the report

Desired Settlement
refund in full for the brake repair..per invoice.
certified funds.

Business Response
we sold Mr ****** a 2009 acadia on july 29th 2014 with XXXXX miles he later called and said the brakes was shot and needed $800 to fix them we offered to him to bring it in we would pay for half the bill and we could do it a lot less than $ 800 we tried calling him back and telling him $673 would be worst case so half of that would $336 dollars max out of his pocket next thing he sends a bill that was $850 and shows that the brakes still have %40 of brakes left looks like the only thing wrong was a caliber sticking but he chose to go ahead and put new brakes on a used car with still %40 of brake life left so we did offer to save him money on the repair even though he bought as is no warranty he paid way to much to get brakes put on and really was unnecessary with that much brakes left I have the copy of his invoice from where he got the repair showing still that much left on brakes which is still way above safety requirements on used cars thx **** *****

Consumer Response
(The consumer indicated he/she DID NOT accept the response from the business.)
if a GMC dealer tells me the brakes are not safe,and the pads are only a part of the repair needed,on top of discs and calipers,and whatever else is rusted or compromised,I take it seriously.
when a second repair shop that worked on my vehicles before,and are unbiased,tells me the car should NOT be driven in its present state of brakes,I am not going to take an 80 mile highway drive in tha car and put myself at risk to save the dealer money,just because they wish to conduct the repair at their shop.
A reputable dealer would be happy to see their customer safe,and appeased with a scenario like this,which stems out of negligence,and shear desire to just save a buck.
I believe they do owe the repair fee in full.
both shops quoted the sum of $850 plus tax.
this cookeville dealer is the only one quoting $673....the only reason they are cheaper then 2 reputable repair shops is their use of substandard matterials, non gmc parts,and compromised labor.

Final Business Response
I have inspect every used car before the sale and the acadia he bought passed *** specs and I sent it to ****** chevy to get work done it also and they are a certified gmc dealer and they inspected the car and made no mention of it needing brakes I can forward the repair order from our service and ****** chevy but as we told him worst case would have been half of $673 which would have been $336.50 max out of his pocket is way less than $850plus taxes if he felt unsafe to drive he could have had it towed here for around a $100 which would have put hi, max $446.50 out of pocket is still way less than $850 I hate hes not happy but it past our safety inspection and ****** chevy made no mention of any kind of brake problems most used cars with over XXXXX m,iles are not going to come with brand new gmc brakes that you buy at a Hyundai dealership but for customer to drive over 80 miles and pass ******** dealers he must have felt he got a great deal on his purchase and as with any used car the customer signed as is also signed form that reads Dealer STRONGLY RECOMOMMEDS that buyer take this vehicle for an independent inspection by a garage or mechanic of buyers choice , and buyer has done so, or has decided against such an inspection also signed buyer agrees to not hold dealer responsible should this vehicle fail to meet buyers expectations after its purchase by buyer as a bbb member in great standing I fell I offered a more than fair deal to pay half of repair on used car sold as is that had past inspection and consider this matter closed thx

Final Consumer Response
(The consumer indicated he/she DID NOT accept the response from the business.)
this is nothing more then a "he said she said".on the part of the dealer.
if this dealer reads the repair that was needed on this car.. it clearly refers to rusted out and frozen parts that play a part in the functioning of the overall brakes.
this dealer indicated that they spent too much money on the car as it is,and destined it to go to auction,as the rules would be different at dealers auction.
they simply had enough of the car,and just unloaded it under the claim of as is,which in no way should mean that they can withhold an issue relating to its safety,much less,not fixing it.
since they are so proud of their price,I will accept the sum of $673 in full,and thus have incurred almost $300 out of pocket...
the insinuation that I would expend the money I did was because the car was a great buy is absolutely idiotic...no one would spend almost $1000 on a repair within a week of buying a car,unless it was needed...
and in conclusion,why would I pay to tow a car for 80 miles to have repairs done at a facility that just misled me..?

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BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

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