Complaint I have a broken door handle that is taking too long for the service department to fix. On August 4th, I went to the Hallmark Hyundai service department to complain about both my driver side and passenger side door handles falling off. I have had this problem occur before and was quite irritated I did not have a way to get in my car without leaving my window down. The manager of the service department explained that if the replacement handles has broken within a year it was under warranty. He could not find records of me being a door handle before. My dad then calls to complain as well. The manager agreed to help us pay for the handle and told us he would call us when the handles came in. We never got a call and my dad had to call and see if the handles they ordered had come. He made an appointment to go in and have them fix my car. When I went to the appointment, they fixed one handle on the spot because it wasn't completely broken. The other handle was not painted. They sent it off and said they would call me when it was ready. I never got a call and went back a week later to see if it was ready. The handle was still not painted correctly and they said they would call me back. I still received no call. I went back again on October 16 to see if my handle was finally ready. The person working in the department could not find my handle nor could he get a hold of his manager to find out where it would be. I got another, "We will call you". It has only been one day but I have not received a phone call.
Desired Settlement I do not want to pay for the handle they are going to fix do to them not being able to fix the problem right away.
Business Response Contact Name and Title: **** ******** Contact Phone: XXX-XXX-XXXX Contact Email: *********@**************** We have made changes to leadership in our Service Department due to issues like this. We repaired the door handle free of charge, and have offered to repair the passenger side mirror free of charge as well.
Consumer Response (The consumer indicated he/she ACCEPTED the response from the business.)
Complaint When I purchased a car I was not told it had been in a severe accident. Purchased in nov of XXXXX. 2009 Ford Fusion. Took the Car to Carmax to try and sell it and they told me it was in a severe accident. They said there was frame damage and they would have sold the car at auction rather than on there car lot.I was not told this at Hallmark.
Desired Settlement They can take the car back. That is all. Plane and simple.
Business Response While I understand Miss ******** frustration over the dirty Carfax, Tennessee is a Buyer Beware state and at no time is any dealership under any obligation to disclose prior damage on a used car. That is why Nolensville Road is full of chop shops rebuilding salvage title cars. If Miss ***** would like to trade with the Hallmark Automotive Group, I can arrange for her trade value to be higher than the value given at Carmax. Unfortunately, I am unable to just make the deal dissapear and take the car back.
The information in the table below represents an industry comparison of businesses which are of the same relative size. This is based on BBB's database of businesses located in 45 counties in MiddleTennessee and Southern Kentucky. Businesses may engage in more than one type of business. The percent of time the business engages in a type of business is not accounted for. There is no known industry standard for the number of complaints a business can expect. The volume of business and number of transactions may have a bearing on the number of complaints received by BBB.
BBB records show the issues raised in the complaint have been resolved. Either customer confirmed the complaint has been resolved, or business confirmed the complaint has been resolved and customer did not respond to BBB correspondence informing customer that complaint will be considered resolved unless BBB hears otherwise from customer.
BBB found business made good faith effort to resolve complaint but customer not satisfied with business response
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BBB did not receive a response from business
BBB did not receive a response from business after two attempts to contact business, and BBB communications with customer do not show that business contacted customer to resolve the complaint.
BBB cannot process complaint
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