BBB Business Review
BBB Accredited Business since 02/06/2012
Ford of Murfreesboro
(615) 893-4121View Additional Phone Numbers1550 NW Broad St, Murfreesboro, TN 37129-1709 Send email to Ford of Murfreesborowww.fordofmurfreesboro.com
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BBB Accreditation
A BBB Accredited Business since 02/06/2012
BBB has determined that Ford of Murfreesboro meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that lowered Ford of Murfreesboro's rating include:
- Length of time business has been operating.
Factors that raised Ford of Murfreesboro's rating include:
- Complaint volume filed with BBB for business of this size.
- Response to 9 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Customer Complaints Summary
| Complaint Type | Total Closed Complaints |
|---|---|
| Advertising / Sales Issues | 3 |
| Guarantee / Warranty Issues | 1 |
| Problems with Product / Service | 5 |
| Billing / Collection Issues | 0 |
| Delivery Issues | 0 |
| Total Closed Complaints | 9 |
Complaint Details | Definitions | BBB Complaint Process | File a Complaint
Complaint Breakdown by Resolution
| 01/14/2013 | Guarantee / Warranty Issues |
| 09/24/2012 | Advertising / Sales Issues |
| 09/10/2012 | Advertising / Sales Issues |
| 08/30/2012 | Problems with Product / Service |
| 12/11/2012 | Problems with Product / Service |
| 09/21/2012 | Problems with Product / Service |
| 08/28/2012 | Advertising / Sales Issues |
| 03/30/2012 | Problems with Product / Service |
| 03/08/2012 | Problems with Product / Service |
Additional Information
topThe company has provided BBB with the name and direct phone number that consumers should call prior to filing a complaint. BBB suggests consumers contact Susan Woosley, Customer Relations Manager at 615.893.4121 to discuss any concerns, and allow her 72 hours (excluding weekends and holidays) to resolve the matter before filing a complaint with BBB.
BBB file opened: 06/03/2011Business started: 05/01/2011Licensing
This company is in an industry that may require licensing, bonding or registration in order to lawfully do business. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
These agencies may include:
Tennessee Motor Vehicle Commission500 James Robertson Pkwy., 2nd Floor
Nashville, TN37243
(615) 741-2711
http://www.state.tn.us/commerce/boards
Type of Entity
Corporation
Incorporated: February 2011, TN
Contact Information
Principal: Mr. David Lee (General Manager)Customer Contact: Ms. Susan Woolsey (Customer Relations Manager)Mr. Terry R. Taylor (President)Business Category
Auto Dealers - New Cars, Auto Parts & Supplies - Used, Auto Services - Oil & Lube, Internet Shopping, Wheel Alignment, Frame & Axle Service - Auto, Transmissions - Automobile, Auto Repair & Service, Auto Diagnostic Service, Auto Body Repair & Painting, Auto Air Conditioning, Tire Dealers, Auto Parts & Supplies - New, Auto Dealers - Used Cars
Products & Services
The company offers the sale of new and pre-owned vehicles, parts, service and collision repairs.
Alternate Business Names
Ford Lincoln of Murfreesboro, TT of F Murfreesboro, Inc., QuicklaneIndustry Tips
Automobile FinancingAutomobile - Repair
Automobile - Transmission
Map & Directions
Map & Directions
Address for Ford of Murfreesboro
1550 NW Broad St
Murfreesboro, TN 37129-1709
LocationsX
1 Locations
-
1550 NW Broad St
Murfreesboro, TN 37129-1709(800) 796-0178
(866) 886-3732
(615) 893-4121
(888) 889-4850Directions
Industry Comparison ChartX
The information in the table below represents an industry comparison of businesses which are of the same relative size. This is based on BBB's database of businesses located in 45 counties in MiddleTennessee and Southern Kentucky. Businesses may engage in more than one type of business. The percent of time the business engages in a type of business is not accounted for. There is no known industry standard for the number of complaints a business can expect. The volume of business and number of transactions may have a bearing on the number of complaints received by BBB.
*Ford of Murfreesboro is in this range.
Types of Complaints Handled by BBB
BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:
- Advertising or Sales
- Billing or Collection
- Problems with Products or Services
- Delivery
- Guarantee or Warranty
We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.
BBB Complaint Process
Your complaint will be forwarded to the company within two business days. The company will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the company's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.
Industry Tips for Auto Dealers - New Cars
Automobile FinancingAutomobile - Repair
Automobile - Transmission
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What government actions does BBB report on?
BBB reports on known significant government actions involving business' marketplace conduct.
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