BBB Accredited Business since 05/31/2002
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A BBB Accredited Business since 05/31/2002
BBB has determined that Crest Honda meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised Crest Honda's rating include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- Response to 14 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
Customer Complaints SummaryRead complaint details
|Complaint Type||Total Closed Complaints|
|Advertising / Sales Issues||3|
|Guarantee / Warranty Issues||1|
|Problems with Product / Service||10|
|Billing / Collection Issues||0|
|Total Closed Complaints||14|
Customer Reviews Summary Read customer reviews
2 Customer Reviews Customer Reviews on Crest Honda
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||2 Customer Reviews|
Complaint Breakdown by ResolutionAbout Complaint Details
|12/31/2014||Problems with Product / Service | Read Complaint Details|
|02/21/2014||Problems with Product / Service | Read Complaint Details|
|06/20/2016||Problems with Product / Service | Read Complaint Details|
|05/25/2016||Problems with Product / Service | Read Complaint Details|
|03/23/2016||Problems with Product / Service | Read Complaint Details|
|08/31/2015||Problems with Product / Service | Read Complaint Details|
|08/31/2015||Guarantee / Warranty Issues | Read Complaint Details|
|Page 1 of 3|
Licensing, Bonding or Registration
This company is in an industry that may require licensing, bonding or registration in order to lawfully do business. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
These agencies may include:Tennessee Motor Vehicle Commission
500 James Robertson Pkwy., 2nd Floor
Nashville, TN 37243
Type of Entity
Limited Liability Company
Contact InformationPrincipal: Mr. Robert Holly (General Manager)Ms. Robyn Boyde (Service Manager)Ms. Holly Carlton (Customer Relations Manager)Ms Vicki Jones (Complaint Contact)Mr. Bruton Smith (President)
Auto Dealers - New Cars, Starters - Engine, Auto Dealers - Used Cars, Battery Repairing & Rebuilding, Speedometers, Tire Dealers, Windshield Wipers, Auto Air Conditioning, Auto Body Repair & Painting, Auto Accessories, Auto Diagnostic Service, Auto Repair & Service, Auto Repairing - Foreign, Brake Service, Radiators - Automotive, Tire Retread & Repair, Transmissions - Automobile, Auto Repair - Windshield, Glass Shops, Auto Service - Sound Systems Sales & Service, Wheel Align, Frame & Axle Service Equipment & Supplies
Products & Services
The company offers the sale of new and used Honda vehicles including the Civic, Insight, Fit, Accord and CR-V. The company also offers Honda repair, Honda auto parts and auto loans and car leases.
Alternate Business NamesCrest Honda A Sonic Automotive Dealership
Industry TipsAutomobile Financing
Automobile - Transmission
Automobile - Repair
Customer Review Rating plus BBB Rating Summary
BBB Customer Review Rating plus BBB Rating Overview
Map & Directions
Map & Directions
Address for Crest Honda
2215 Rosa L. Parks Blvd
Nashville, TN 37228