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BBB Accredited Business since 06/06/2002

Alexander Chevrolet LLC

Phone: (615) 446-5141Fax: (615) 740-7323

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Customer Complaints Summary

3 complaints closed with BBB in last 3 years | 1 closed in last 12 months
Complaint TypeTotal Closed Complaints
Problems with Product / Service3
Advertising / Sales Issues0
Billing / Collection Issues0
Delivery Issues0
Guarantee / Warranty Issues0
Total Closed Complaints3

Complaint Breakdown by ResolutionAbout Complaint Details

Complaint Resolution Log (3)BBB Closure Definitions
10/03/2013Problems with Product / Service | Read Complaint Details
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Additional Notes

Complaint Category: None of the Above - Refund or Exchange Complaint Issue

Complaint: I asked to be reimbursed for window tint I paid $190 for but never received and financed in my contract on a truck I purchased while working there
Have asked several times by test, email, and certified letter...was promised to be reimbursed 3 weeks agao and still no check...benn going on over 6 months

Initial Business Response
Contact Name and Title: ***** ******* / *** ***
Contact Phone: XXX-XXX-XXXX
Contact Email: ********@***********************
we are in receipt of the complaint. customer was previous employee as a sales mgr. he purchased new veh with while he was a sales mgr. Mr ****** put his deal in front of me which I approved. Mr ****** left our employment shortly after the purchase. As noted and signed by Mr ******, he accepted the terms and the we-owe (items to be completed) must be completed within 30 days of purchase. Mr ****** purchased veh Nov 17, 2012 and remained employed until believe Feb 2012 of which was ample time to complete the tint on his veh which he was in control of.

Final Consumer Response
(The consumer indicated he/she DID NOT accept the response from the business.)
I have emails from Mr. ******* stating he would pay the $190....also, that form says work must be completed in 30 days, it does not say if it is not you will lose your money you were charged for it in any way....also, can they state that for any reason on any deal EVER have they refused to reimbursed someone for a product they did not receive , even if it was after 30 days? Im not asking for a service, just the money I was charged for a service I didnt receive and for money I am paying finance charges on in my purchase...simple fact is I paid for tint, did not get it...only want what I was charged...documents show I was charged for it and bascally they admit so as well...so if there was no cost to them for the service and they are not out any money, why on earth would they not want to reimburse me for money spent....just to keep it in their pocket?

Final Business Response
Again, in response to Mr ******'s claim; he was a sales manager employed by us. He was responsible for computing the sale of the vehicle for his personal use.The we-owe clearly states that all worked must be performed within 30 days. Mr ****** had total control in completing the work. the cost of this was calculated into sale price and cost of vehicle. we will forward copy of we-owe for your file. since the tint was figured into slae price of vehicle and Mr ****** failed to have his own work completed some 60 days later, no refund is due.

Complaint Resolution: BBB determined that despite the company's reasonable effort to address complaint issues, the consumer remained dissatisfied.

05/17/2013Problems with Product / Service | Read Complaint Details
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Additional Notes

Complaint Category: Improper or inferior service

Complaint: The dealership did not rotate my tires as extended service plan indicated. This caused my front tires to completely wear out prematurely.
Bouhgt the car with 6000 miles on it from them, also bought extended warranty plan that came with Moble one synthetic oil changes and tire rotations every 5000 miles. My wife has taken the car in on schedule. All invocies say they did the rotates but front tires are wore out and rear tires have 60 -70% tread left. Spoke with service manager on 4/15 and he took pics and said he would send pics to a tire expert. He stated his technicians were not tire experts. I said he should put new tires on but I would pay a percentage due to the miles on tires and that seamed fair to me.
4/17- SM called me back and said he would not help me with tires.
4/18- Took car back and talked to the general manager and explaned problem. He took pics and maid copies of service records. He said he would investagate and have a expert look at the pics. Stated he thought they were partially responsible. He also said his techs were not tire experts.
4/22- GM called me back and said his expert said tires looked underinflated, and that could be due to weather changes. I said even that would be there fault because no leakes or low tires were reported. I also stated that was wrong because all four tires should have been underinflated if weather had caused tires to go down. He said he would look into it some more and get back to me.
4/23 GM called me back and said he needed me to drop car off so he could take it to his friend who was a tire expert who owned a tire shop. I said that was fine but this was getting ridiculous and the problem was obvious. He said this is all he could do and then he would make his decision. He said he would set up everything and call me back.
4/26- He never called so i called him back and left a message that i was waiting for his call.
4/28- He never called back so i made this report.

Business' Initial Response
Alexander Chevrolet Buick GMC strives to exceed our customers' expectations everyday. We understand the frustration our customer is having in regards to their tire situation. We have expressed that the customer should return to the company he purchased the tires from and provide them with proof of our service records that a tire rotation was completed every 5,000 miles. Customer has a tire warranty with whom they purchased from. We can assist the customer in providing whatever documentation the other company may need.

Consumer's Final Response
(The consumer indicated he/she DID NOT accept the response from the business.)
As a former ASE certified master technician I know tire wear patterns. I along with everyone who has looked at the tires has said the same thing; the tires were not rotated. Even their own tech said it. I could not wait any longer because the tires were so bad, so I took the car back to *******************************. They looked at the tires and I showed them my service records. They said the tires could not be warrantied because the tires had not been rotated. I ask if they received training about tires and he said " we go to classes all the time". I believe that a tire and service center as big as Gateway who receives training from tire manufacturers are experts. I have bought severial sets or tires from them and they have always taken care of me. The GM of Alexander Chevy said his friend who owned a tire shop was a tire expert so he must agree. I ended up having to buy two tires because the tires had not been properly rotated therefore could not be warrantied. I am very angry with the dealership for failing to to their job and not doing the right thing to correct the situatiion. I should not have had to go this far for them to to the right thing.

Complaint Resolution: BBB determined that despite the company's reasonable effort to address complaint issues, the consumer remained dissatisfied.

05/09/2012Problems with Product / Service
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