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Consumer Complaints

BBB Accredited Business since 01/21/2013

Price's Collision Center, LLC - Madison

Phone: (615) 679-9005

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Customer Complaints Summary

1 complaint closed with BBB in last 3 years | 0 closed in last 12 months
Complaint TypeTotal Closed Complaints
Problems with Product / Service1
Advertising / Sales Issues0
Billing / Collection Issues0
Delivery Issues0
Guarantee / Warranty Issues0
Total Closed Complaints1

Complaint Breakdown by ResolutionAbout Complaint Details

Complaint Resolution Log (1)
01/16/2015Problems with Product / Service | Read Complaint Details
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Complaint
I was told repairs were complete, went to inspect truck and found the bed had not been straightened on the frame as it was before the accident.
No one from Price's ever contacted me to give updates about the progress of my trucks repairs. I had to call twice. The first time I was told a part was mistakenly not ordered and it would take a couple of extra days to receive and install. The day it was to be done I had to call and inquire if it was finished. I was told yes, but they were waiting for a supplemental check to arrive before releasing the truck. I went to Price's to inspect the truck and found the bed was still on the truck crooked. No attempt had been made to straighten the bed on the frame. There was pieces of tape and plastic left in the back of the truck along with multiple spots of polish compound about the quarter panel and tailgate. This truck has less than six thousand mile on it. It was in showroom condition before the accident.

Desired Settlement
I want the truck repaired CORRECTLY, back to the condition it was before the accident. Any further cost should be absorbed by PRICE'S Collision Center.

Business Response
Problem has been resolved customer is picking truck up today.

Consumer Response
(The consumer indicated he/she ACCEPTED the response from the business.)
Was not able pick up the truck till after 3:30 on the 15th. Mr ******* did make sure the truck looked the way it did before the accident, but in all the experience of taking my vehicle to PRICE'S was not good at all.

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BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.