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Consumer Complaints

BBB Accredited Business since 05/25/2010

Lyk-Nu Collision Center, Inc. - Donelson

Phone: (615) 872-9830

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Customer Complaints Summary

2 complaints closed with BBB in last 3 years | 1 closed in last 12 months
Complaint TypeTotal Closed Complaints
Problems with Product / Service2
Advertising / Sales Issues0
Billing / Collection Issues0
Delivery Issues0
Guarantee / Warranty Issues0
Total Closed Complaints2

Complaint Breakdown by ResolutionAbout Complaint Details

Complaint Resolution Log (2)
04/27/2015Problems with Product / Service | Read Complaint Details
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Complaint
MY CAR STILL ISN'T FIXED THEY ARE PUTTING BANDAIDS ON IT.
LYK-NU HAS HAD TO FIX MY MAZDA 2004 5 OR 6 IN HENDERSONVILLE, FOR THE SAMETHING. I WOULD REALLY LIKE MY CAR FIXED LIKE IT IS SUSPOSED TO BE. I THEN CARRIED IT TO LYK-NU IN RIVERGATE AND THEY REPLACED THE AXEL THAT HAD ALREADY BEEN REPLACED ONCE AND ALSO REPLACED THE MOTOR MOUNT THAT WASN'T FIXED THE FIRST TIME. NOW MY CAR IS BACK AT RIVERGATE WITH THE SAME PROBLEM. THE VIBERATION HAS CAUSE THE BONDO OF THE REAR DOOR THAT WAS SUSPOSED TO BE NEW IT HAS BUSTED. THEY KEEP PUTTING A BANDAID ON THE PROBLEM. I FINALLY CARRIED MY CAR TO A DIFFERENT MECHANIC AND THEY TOLD ME THE PROBLEM AND I TOLD LYK-NU AGAIN AND THEY SAID THAT IT COULDN'T BE THE THAT. THE OTHER MACHANIC THAT I CARRIED MY CAR TOO SAID IT IS THE SPENDAL CAUSEING THE AXEL TO KEEP GOING BAD. BECAUSE THEY NEVER FIXED OR REPLACED IT. WHEN THE CAR VIBERATES IT SHAKES THE CAR. THE 2ND MECHANIC I CARRIED MY CAR TOO SAID THAT IF IT ISN'T ALL REPLACED THEN IT WILL CAUSE DAMAGE TO THE REST OF THE CAR. NOW TODAY X-X-XXXX MY CAR IS AT RIVERGATE LYK-NU AND THEY STAT THEY WILL PUT THE CAR ON THE RACK AND SEE WHAT THE PROBLEM IS NOW. I WOULD LIKE FOR MY CAR TO BE FIXED PROPERLY.

MY CAR IS VERY UNSAFE AND I WOULD LIKE TO BE ABLE TO DRIVE WITH NO PROBLEM ARISING AGAIN. AND SO I CAN FEEL SAFE IN THE CAR. I CAN'T DRIVE IT OUT OF TOWN ANYMORE AFRAID I WILL BREAK DOWN. I AM REALLY UPSET ABOUT ALL THIS I SHOULDN'T HAVE TO DO THIS.

Desired Settlement
FOR THEM TO DO WHAT IS EXPECTED AND FIX THE CAR SO I FEEL SAFE IN IT. AND CAN DRIVE IT OUT OF TOWN AND IT NOT BREAK DOWN ON ME. AND DRIVE LIKE IT USED TOO. OR A CAR OF THE SAME OR VALUE REPLACED. I MET MY DEDUCTIBLE AND MY CAR IS STILL UNSAFE TO DRIVE. SO THEY CAN GIVE ME A CAR LIKE MINE OR WHAT THE VALUE OF THE CAR IN 2013 WHICH WAS IN $ 6400.00 AND MY INSURANCE HAS ALREADY DONE PAID TWICE AS MUCH AS MY CAR WAS WORTH.

Business Response
WE took care of this customer on 4/3/2015. We replaced a wearable hub and bearing under warranty and in good faith just to satisfy her, Complaint resolved.

10/25/2012Problems with Product / Service

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BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.