AAA has taken valuables, antiques, personal items from my home and has not completed the project leaving some parts of the house untouched.
This is a 3 story 6600+Sq/ft home built in 1906-8. We were promised every inch of the house would be cleaned and nothing would be taken from the home. Many items were taken or destroyed. Antiques and family treasures such as a Copper Umbrella stand $500, Hull collectable vase Sterling Silver spoons, forks, knives (Old Mirroa Pattern),many vases, wreaths, Antique Basket, Hobnail Vase, handmade antique wooden birdcage, handmade monogramed gingham cats and basket made be a cherished family member to be given to grandchildren and great grand children were trashed,Huge Blue Vase with select handmade flowers, copper flower pot, Christmas Wreaths, monogramed towels, set of matching large antique woven baskets, White angle Figurine. Numerous baskets A list of missing items and value can be provided. Areas not cleaned or damaged: All the drapes in the house damaged torn off hangers, window blinds on 2nd floor and drapes (found a dirt dobbers nest in both)Carpet in one bedroom not cleaned (found cat tracks in carpet. Walls not cleaned in some areas, Wood work not cleaned on bedroom and kitchen, some pictures are missing, and scaffolding was left on the 2nd floor. Chandalers in the house were left in worse condition than before with a greasy film on the crystal. The ceiling fans in the great room have the covers left off next to the ceiling. This will require a scaffolding to repair. This house is maintained in home tour condition and has been featured on the Homes Tour twice in the last few years. It is not in any condition to show as a result of the damage and negligence of AAA Remediation. However, this pails in comparison to the lost of family treasures and memories as a result of the actions of this company. We were not permitted in the house due to health concerns while the mold remediation was in process. However we were on the premises living in a motor home in the drive way of the residence, available to answer and questions on what needed to be respected and not thrown away. However our consultation was not taken advantage or ignored in the process. This has caused me and my wife much stress and concern for the loss and damage to our home an property. We have made calls and talked with ***** ****** an have been told he will come and take care of these issues to no avail. This company was paid in cash and we owe $500 to complete the contract. The damages and loss of property are much greater than money owed. It has taken some time to assess the property taken and damages done. However a list of items and dollar amounts can be provided.
We expect to have the items missing returned or replaced and the house put in order as required. My wife and I are in our 80's and do not have the ability or financial ability to hire some one to repair and replace what we have already lost and previously paid AAA Remediation to accomplish. This complaint is only made after mush prayer and hope that we may be able to repair our home and put the damage to rest.
Business' Initial Response
AAA Remediation or any employees did not take any valuables from the ***** home.
The fact is Mr. ******* ***** and Mrs. ***** repeatedly stopped employees, going to work in the morning and during their lunch break, and gave them instructions as to which items to throw away and what to keep.
Mr. ******* ***** instructed for the items with cracks or chips and artificial items to be thrown away. Our employees did as they were asked. Mr. and Mrs. ***** confirmed they told the crew to dispose of the items. I do believe this led to confusion as to what was to be thrown away.
AAA Remediation, will be glad to work with the *****`s and resolve this issue. We feel when the *****`s took it upon their selves to instruct the crew on which items to be thrown away and to be kept, that resulted in the items being thrown away at the *****`s instruction and should not be for AAA Remediation, Inc. to replace. I would be glad to look at the list of items and values the *****`s have offered to provide in a good faith effort to put this behind both of us. Also I have asked Mrs. ***** on several occasions to tell me what I can do to resolve this issue, during our phone conservations. I have not received a response.
Consumer's Final Response
The fact is, ***** ****** cannot muster the truth about his oversight of a bad job. Permission was given him to do two things:
1. To take, out of the ground, the live plants in the garden room.
2. To take out my dried flowers.
Everything else he took should have been confirmed and wiped on site and left were it belonged. We are devastated by the absence of all the décor that make our home beautiful and tour-worthy.
In sixty-two (62), almost 63 years of marriage, we have collected and inherited memories that cannot be replaced. It is no small thing that our confidence and our space has been violated at much expense and has compromised our health.
We are trying to put things in order, hired a drape maker to get our drapes and seers back on the rods, so I can get back into my routine of closing and opening them as usual. She brought her own helper to climb so high.
Some of the heavy "things" that we can't move and the high "things" we can't reach is stull pending.
In the great room on the second floor, above the beams, cover is off and the electrical wiring is still exposed and the scaffolding is still there.
Walls were not wiped, carpets not vacuumed, some rooms were completely missed. Our pay was as promised before and after the job, yet ***** would have it believed that we gave him permission to trash our home and violate our confidence.
The fact is, ***** did not know that dried flower is a live flower that has been dried. My hobbies are drying flowers and writing poetry. Under the guise "she told me to", his conscience must be ruptured by now!!
I know that I am telling more than anyone wants to know, but I believe ***** ****** has a conscience and he will recall a scene in our front yard that will touch his heart strings: Our seventeen room house is only six doors East of our town square. It has always been tour-worthy. The Chamber of Commerce has asked us on several occasions to us our home for benefit tours. The local library board has also taken advantage of our frequent generosity. We are next door to a large church membership, who like to, after weddings, to use our house for wedding pictures. Well, the house is not as tour-worthy as it use to be and the whole town is up in arms about our demise from AAAR.
Yes, we still have tours and no one can fathom this senseless drama. Our friends and neighbors can see the total picture, especially those connected with ******** ****** and the cleaners by AAAR. We, together with our family of 22 McGees will be some time forgetting our sad response to this bad experience, but we, as ***** ****** said, "have learned a lot from it."
I give this poem that tells my heart to Whom I am accountable to for every thought I have had and every word I have said:
By **** ********* *****
Planet earth, so we are told, is just a timely speck.
In galaxies of countless stars
Where we, in mortal molds, our thoughts collect ...
In God's own image...here we are!
I cannot even count the molecules
In any earthbound thing...
So formed and fixed in true amounts
By our Creator, here in nature's scheme...
I have not viewed the sky from lofty rocket trips
The world a footstool at my feet...
Nor have I been "down to the sea in ships"
To see the "wonders in the briny deep"...
I dare not even try to note "each little sparrow, as it falls"
Nor tell the "number of the hairs upon my head"...
Yet...daily in my paltry human blunder... I am called...
To give correct account of every thought and
every word that I have said.
Hebrews 4:13: Nothing in all creation is hidden from God's sight...
EVERYTHING is uncovered and laid bare before the eyes of Him to whom we must give account. (NIV)
Fact is: ***** ****** finally did call me in reply to so many messages that I left on his phone service. I talked as long as I could and got so upset. But he did promise to call me again. I held to the last that he would keep his promise, but no, he did not call, even after I left more messages. He will understand my poem from the book I gave him, Someone is still in Control.