BBB Business Review

This Business is not BBB Accredited

US Cavalry, Inc.

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Phone: (270) 439-4945Fax: (270) 439-472116298 FT Campbell Blvd, Oak GroveKY 42262http://www.uscav.com ! There is an alert for this business !

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BBB Accreditation

US Cavalry, Inc. is not BBB Accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.

Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

This business has no rating because it is out of business.

Customer Complaints SummaryRead complaint details

1 complaint closed with BBB in last 3 years | 0 closed in last 12 months
Complaint TypeTotal Closed Complaints
Delivery Issues1
Advertising / Sales Issues0
Billing / Collection Issues0
Problems with Product / Service0
Guarantee / Warranty Issues0
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

0 Customer Reviews Customer Reviews on US Cavalry, Inc.

Customer Experience Total Customer Reviews
Positive Experience
Neutral Experience
Negative Experience
Total Customer Reviews 0 Customer Reviews

Complaint Breakdown by ResolutionAbout Complaint Details

Complaint Resolution Log (1)BBB Closure Definitions
06/13/2013Delivery Issues | Read Complaint Details
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Complaint
bought backpack from us cavalry 04/02/13 charged my card still havent received item
bought backpack on april 2nd they charged my card the next day. few weeks later they send me an email saying it was on backorder and they would send it out as soon as they receive it. still havent received anything. did some research and noticed they filed for bankruptcy in march. why would they take my order if they filed for bankruptcy a week earlier. ORDER CONFIRMATION
Thank you for your recent order with U.S. Cavalry! This email is to notify you that your order has been received and is now being processed.

this is my order confirmation

Item Qty Description Status Price
30650 1 Condor 3 Day Assault Pack
Olive Drab
In Process $77.99
Order Details
Order Number: XXXXXXX
Order Date: 4/2/2013 3:19:27 PM
Status: In Process
Shipping Billing
*** ********
*** ****** **
*********** XXXXX-XXXX


UPS Ground
$10.08
*** ********
*** ****** **
********************* XXXXX-XXXX


***********@gmail.com
SubTotal $77.99
Shipping $10.08
Handling $0.00
Tax $0.00
Gift Certificate $0.00
Coupon
None

Grand Total $88.07

This is my bank statement charge

Date: 04/03/2013
Amount: ($88.07)
Account Number: **********
Reference Number:
Description: DBT Purchase
Memo: US CAVALRY XXX-XXX-XXXX KY 4811

Desired Settlement
i want the backpack i ordered

Consumer's Final Response
From: *** ******** <***********@gmail.com>
Date: Thursday, June 13, XXXX X:XX AM
To: ******* ******** <*********@gobbb.org>
Subject: Re: BBB Complaint #XXXXXXXX

hi ******* i received my refund from U.S Cav yesterday on 06/12/13. thank you for your help.

Additional Information

top

On March 28, 2013, the company filed for reorganization under Chapter 11 of the federal Bankruptcy Act, case number 3:13-bk-31315.

This permits the company to continue to operate with court supervision while developing a plan of reorganization.

Those with monetary claims against the company are advised to obtain a Proof of Claim form by writing to Kentucky Western Bankruptcy Court CM/ECF, 601 West Broadway #512, Louisville, KY, 40202 for resubmission to that court.

The case number should be entered on the form.

BBB file opened: 06/28/2006Business started: 09/19/1974Business started locally: 01/17/1988
Type of Entity

Corporation

Incorporated: October 1975, KY

Business Management
Principal: Ms. Michelle Whiting (Store Manager)Mr. Anthony Koch (Director of Retail Stores)
Business Category

Army & Navy Goods, Work Clothes - Retail, Uniforms, Boots, Alterations - Clothing, Barbers, Gift Shops

Products & Services

According to information supplied by the company, it offers the sale of military equipment including uniforms, footwear, insignia, alterations and cleaning services, a barber shop, gifts and novelties.

LocationsX

3 Locations

  • 16298 FT Campbell Blvd 

    Oak Grove, KY 42262(270) 439-4945

  • 250 Segler Drive 

    Oak Grove, KY 42262(270) 640-7061

  • P.O. Box 846 

    Oak Grove, KY 42262

Industry Comparison ChartX

The information in the table below represents an industry comparison of businesses which are of the same relative size. This is based on BBB's database of businesses located in 45 counties in MiddleTennessee and Southern Kentucky. Businesses may engage in more than one type of business. The percent of time the business engages in a type of business is not accounted for. There is no known industry standard for the number of complaints a business can expect. The volume of business and number of transactions may have a bearing on the number of complaints received by BBB.

*US Cavalry, Inc. is in this range.

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Types of Complaints Handled by BBB

BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:

  • Advertising or Sales
  • Billing or Collection
  • Problems with Products or Services
  • Delivery
  • Guarantee or Warranty

We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.

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Additional Email Addresses

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BBB Complaint Process

Your complaint will be forwarded to the company within two business days. The company will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the company's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.

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BBB began including complaint response text in BBB Business Reviews on July 1, 2013. BBB reports the complaint response text for all reportable complaints against a business that are received electronically.

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Industry Tips for Army & Navy Goods

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BBB reports on known significant government actions involving business' marketplace conduct.

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On March 28, 2013, the company filed for reorganization under Chapter 11 of the federal Bankruptcy Act, case number 3:13-bk-31315.

This permits the company to continue to operate with court supervision while developing a plan of reorganization.

Those with monetary claims against the company are advised to obtain a Proof of Claim form by writing to Kentucky Western Bankruptcy Court CM/ECF, 601 West Broadway #512, Louisville, KY, 40202 for resubmission to that court.

The case number should be entered on the form.

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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.

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BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

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