BBB Business Review

This Business is not BBB Accredited

The Clean Living Company, Inc.

(615) 501-9818View Additional Phone Numbers6324 Murray Ln Suite 100, BrentwoodTN 37027-6210

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Description

This company offers carpet, upholstery, hardwood, air duct, drapes, and tile and grout cleaning services. In addition, air purifying and cleaning systems and equipment, deodorizing and disinfecting, deodorizing equipment, mold and mildew inspection/removal/remediation, radon mitigation, smoke odor counteracting service, and ventilating system-cleaning.

BBB Accreditation

The Clean Living Company, Inc. is not BBB Accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that lowered The Clean Living Company, Inc.'s rating include:

  • Failure to respond to one complaint filed against business.

Factors that raised The Clean Living Company, Inc.'s rating include:

  • Length of time business has been operating.
  • Complaint volume filed with BBB for business of this size.

Customer Complaints SummaryRead complaint details

1 complaint closed with BBB in last 3 years | 1 closed in last 12 months
Complaint TypeTotal Closed Complaints
Guarantee / Warranty Issues1
Advertising / Sales Issues0
Billing / Collection Issues0
Problems with Product / Service0
Delivery Issues0
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

0 Customer Reviews Customer Reviews on The Clean Living Company, Inc.

Customer Experience Total Customer Reviews
Positive Experience
Neutral Experience
Negative Experience
Total Customer Reviews 0 Customer Reviews

Complaint Breakdown by ResolutionAbout Complaint Details

Complaint Resolution Log (1)
09/01/2015Guarantee / Warranty Issues | Read Complaint Details
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Complaint
MarbleLife performed work at my home in January 2015. Within two weeks, it was clear that the work was not holding up and needed to be repeated.
MarbleLife was hired to restore granite countertops in my kitchen and bathrooms, along with the marble foyer. The work was completed by technician **** **** on 1/20/15 who was paid by check #2991 in the amount of $2050.00. About two weeks later, the kitchen and bathroom surfaces showed pitting just like before the work. I called the owner ****** ******** and let him know, and he said he would have the technician get back with me, which he did but was not able to schedule anything at that time. The technician said he would call me later. During the following weeks and months, I left ****** ******** no less than 3 messages on his voicemail that were not acknowledged. Additionally, I spoke twice with **** ****** at MarbleLife headquarters and she said she would look into it and get back to me. Finally, on July 13, I received a call from the technician **** **** saying that he had parted ways with ****** ******** but would come over on July 14 at 6:30 pm to make the repair as a kindness since ****** did not have anyone else to handle the repair. On the morning of July 14, **** **** called but I was unable to understand what he said due to very bad reception and asked him to please call back. He did not call back and did not show up at my home for the repair. I texted him but he was unresponsive. At this point, I am requesting a refund for the work to the masterbath and kitchen sinks which is $300. Note: Marblelife shares a phone number with The Clean Living Company which is a carpet cleaning service also owned by ****** ********. There is no BBB listing for Marblelife.

Desired Settlement
Refund of $300

Additional Information

top
BBB file opened: 03/14/2005Business started: 10/15/2004
Type of Entity

Corporation

Incorporated: October 2004, TN

Contact Information
Principal: Mr. Dallas Randolph (President)Ms. Jennifer Randolph (Vice President)
Business Category

Air Purifying & Cleaning Systems & Equipment, Smoke Odor Counteracting Service, Odor Neutralizer, Deodorizing & Disinfecting, Air Quality Service, Ozone Machines

Service Area

This company's service are includes Middle Tennessee and Southern Kentucky.

Alternate Business Names
Marblelife of Nashville, Amazing Garage Floors

Map & Directions

Map & Directions

Address for The Clean Living Company, Inc.

6324 Murray Ln Suite 100

Brentwood, TN 37027-6210

To | From

LocationsX

1 Locations

  • 6324 Murray Ln Suite 100 

    Brentwood, TN 37027-6210

Industry Comparison ChartX

The information in the table below represents an industry comparison of businesses which are of the same relative size. This is based on BBB's database of businesses located in 45 counties in MiddleTennessee and Southern Kentucky. Businesses may engage in more than one type of business. The percent of time the business engages in a type of business is not accounted for. There is no known industry standard for the number of complaints a business can expect. The volume of business and number of transactions may have a bearing on the number of complaints received by BBB.

*The Clean Living Company, Inc. is in this range.

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Types of Complaints Handled by BBB

BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:

  • Advertising or Sales
  • Billing or Collection
  • Problems with Products or Services
  • Delivery
  • Guarantee or Warranty

We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.

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Additional Phone Numbers

  • (615) 624-9115
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BBB Complaint Process

Your complaint will be forwarded to the company within two business days. The company will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the company's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.

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BBB began including complaint response text in BBB Business Reviews on July 1, 2013. BBB reports the complaint response text for all reportable complaints against a business that are received electronically.

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Industry Tips for Air Purifying & Cleaning Systems & Equipment

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BBB reports on known government actions that are relevant to the business's marketplace dealings with the public.

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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

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