BBB National Alert: “Lack of” Integrity Movers aka Horizon Moving Systems Receives an ‘F’ Rating Due to Serious Complaints

November 28, 2012

BBB National Alert:  “Lack of” Integrity Movers aka Horizon Moving Systems Receives an ‘F’ Rating Due to Serious Complaints

November 28, 2012 – Myrtle Beach, SC

The Better Business Bureau of Coastal Carolina is issuing a national warning about  Integrity Moving Systems aka Horizon Moving Systems aka National Van Lines aka Integrity Van Lines.   The business has “moved” people in 11 states (NH, WA, AZ, OK, FL, NY, CA, NJ, PA, NE and MD). The business has an ‘F’ rating due to a serious pattern of unanswered complaints.  BBB has received 18 complaints, 15 of which have been unanswered by the business.

“Moving is always a stressful time”, said Kathy Graham, President/CEO of the BBB of Coastal Carolina, Inc. “The thought of losing all of your personal belongings to a moving company is a nightmare”, said Graham.  “Checking the credentials of any moving company is extremely important.  Consumers can start by checking a moving company’s complaint record by contacting or calling your local BBB office”, said Graham.  

Complaints allege that household items never reached the final moving destination; one consumer alleges that they were told their entire household was burned in a mechanical fire of the moving truck. Some have been quoted one rate only to have it double when the movers show up.  Others claim that they never received their deposit refunds upon cancellation of the contract within their legal rights.  Others claim damaged goods and being charged storage fees in order to receive their items.

Others allege unauthorized drafts from debit/credit cards and bank accounts. Individual amounts are accounted as higher than $1,500 per transaction.

The business claims to be in Myrtle Beach, SC, however, Myrtle Beach SC Code Enforcement has verified that the address listed by Integrity Moving Systems is a vacant building. The true physical address of this business remains unknown.

BBB offers the following Tips and “Red Flags” to look for when searching for a moving company:

         Know your rights.  Learn about your rights at or from your state attorney’s general’s office.

         Start your search by getting a list of BBB Accredited movers.  Get a list of at least 3 companies to check out.  Ask each company for references and have each potential mover make an in-home estimate to avoid conflicts in fees later on and a estimate over the telephone will likely be a lowball number designed merely to draw you in.

         Most movers charge by weight.  If a moving company claims to charge by cubic be very cautious.

         Make sure there are no “extra” fees.  Such as fuel or dis-assemble/re-assemble fees.

         Reputable businesses won’t demand cash payments or large deposits.  This takes away any control you have over when your things will show up.

         Interstate movers are required to be licensed by the federal government and are assigned a motor carrier number. Verify the license at

         Make sure the mover has insurance.  The insurance should cover your goods while in transit.  However, you want to consider getting full value protection insurance which may cost more upfront, but could save you headaches after the move.  When creating a contract, ask about the claims process; even the most trustworthy business will drop something from time to time.

         Ask the business if they have a background check process for their employees.  A company that is handling the personal property of their customers should make the extra effort to perform complete background checks on all of their employees.


If you have been a victim of this fraud, the BBB suggests you contact BBB to file a complaint and your local police department.


Kathy Graham is the President/CEO of the BBB of Coastal Carolina.  She can be reached at 843-488-0238, or by e-mail:

The mission of the Better Business Bureau is to promote, through self-regulation, the highest standards of business ethics and conduct, and to instill confidence in responsible businesses through programs of education and action that inform, protect and assist the general public.  Contact the BBB by phone at (843)488-2227, or or