Mokena Business May Be Illegally Using the BBB’s Name and Logo to Mislead Consumers

June 04, 2012

Chicago, IL – June 1, 2012 - The Better Business Bureau serving Chicago and Northern Illinois (BBB) is considering action against a business in Mokena, Illinois that may be improperly representing itself as a BBB-Accredited Business and providing inaccurate information to area consumers.


The online Business Review for Eco Improvement, 12860 W 184th Place, Mokena, Illinois 60448-8398, appears to be from the BBB but it is, in fact, an imitation of a copyrighted BBB Business Review.  While this fictitious Business Review alleges that Eco Improvement is a BBB-Accredited Business with an A+ rating, Eco Improvement is not Accredited and currently holds a F rating.


"We contacted Eco Improvement of Mokena, Illinois with our concerns," stated Steve J. Bernas, president & CEO of the Better Business Bureau of Chicago and northern Illinois.  "In addition, we sent the business correspondence demanding it immediately cease misleading consumers with inaccurate information that illegally uses the Better Business Bureau name and logo.” 


Eco Improvement’s website developer, the site's internet service provider, and appropriate search engines have been warned of this activity.


"We have also contacted the Illinois Attorney General's office," Bernas stated. "Because of the purposeful and very specific use of the Better Business Bureau name, logo, Business Review format and letter-grade rating, all of which are protected by copyright laws, we are considering legal action against the perpetrator.”


Consumers should only trust BBB Business Reviews obtained via the BBB website, Additionally, consumers may call the BBB at 312.832.0500 to verify a business’s rating and Accreditation status.


Eco Improvement’s actual BBB Business Review may be accessed for free at




As a private, non-profit organization, the purpose of the Better Business Bureau is to promote an ethical marketplace. BBBs help resolve buyer/seller complaints by means of conciliation, mediation and arbitration. BBBs also review advertising claims, online business practices and charitable organizations. BBBs develop and issue reports on businesses and nonprofit organizations and encourage people to check out a company or charity before making a purchase or donation.