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In The Coastal Communities of North and South Carolina

BBB Business Review

BBB Accredited Business since 08/08/2013

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BBB Accreditation

A BBB Accredited Business since 08/08/2013

BBB has determined that Blue Wave Adventures meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that raised Blue Wave Adventures' rating include:

  • Length of time business has been operating.
  • Complaint volume filed with BBB for business of this size.
  • Response to 2 complaint(s) filed against business.
  • Resolution of complaint(s) filed against business.
  • BBB has sufficient background information on this business.

Customer Complaints SummaryRead complaint details

2 complaints closed with BBB in last 3 years | 0 closed in last 12 months
Complaint TypeTotal Closed Complaints
Billing / Collection Issues1
Problems with Product / Service1
Advertising / Sales Issues0
Delivery Issues0
Guarantee / Warranty Issues0
Total Closed Complaints 2

Complaint Breakdown by ResolutionAbout Complaint Details

Complaint Resolution Log (2)BBB Closure Definitions
07/09/2012Problems with Product / Service | Read Complaint Details
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Additional Notes

Complaint Category: Failure to honor refund, exchange or credit policies

Complaint: Booked tickets on a boat tour that was for Tuesday, but was called on Monday because of the weather. Rescheduled for Thursday, but the company never wrote down the tickets and included the group in this boat that was taken out at 11:00. Company would not give refund.

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Consumer was refunded the same day and was given two free tickets to go on the boat.

Complaint Resolution: Company addressed the complaint issues. The consumer failed to acknowledge acceptance to BBB.

09/16/2011Billing / Collection Issues | Read Complaint Details
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Additional Notes

Complaint: I had an unfortunate experience which I feel is unfair the morning of my reservation. My child became sick & then vomited while on the way there. Which resulted with us not arriving on time for our scheduled reservation 11:15am for face painting, scheduled reservation for ship departure 12pm. I called and spoke with a manager. Explained to her that I was running late but was on the way and was approx. 10 min. away. She wanted to know what I was by: ex: landmarks. I was turning onto a road which did not have any signs/businesses by but told her my GPS was programmed. She then told me that she didn't think I would make it on time before ship departure & that they couldn't wait but to keep going maybe I would make it. She called back to tell me ship was leaving I was not going to make it & reminded me that they would still have to charge my credit card for full amt. of $78.00 because there policy was to cancel and not be charged I needed to call to cancel reservation the day before by 5pm. Explained to her that this was an uncontrollable situation that I did not know was going to happen. She informed me if they could waive the charges she would call me back. I called back several times after that but could not get anyone to answer. I then used my daughter's cell phone to call and they answered on the first ring. Spoke with a different manager trying to explain everything & that I felt this was unfair to charge me the full amt. when I could not help my child got sick. She informed me that it was never reported that my child was sick. It was reported that the reason I was late for scheduled time was because I was lost, couldn't even recall a landmark. Explained to her at that time I was asked where I was my child was vomiting, I'm trying to drive and listen to my GPS. Also told her this was a lie. I reported my child was sick and had a witness in the car that heard me. She stated there was nothing they could do for me and they would have to charge my card for the full amt. I told her I would file complaint she ok
DesiredSettlementID: Refund
Product_Or_Service: Reservation for 2 adults & 1 child
Purchase_Price: 78.75

Complaint Resolution: Company resolved the complaint issues. The consumer acknowledged acceptance to BBB.

Industry Comparison| Chart

Tourists Attractions, Tours-Operators & Promoters, Boat-Excursion

Additional Information

top
BBB file opened: 11/04/1996Business started: 11/02/2001
Type of Entity

Limited Liability Corporation

Business Management
Principal: Mr. Mark Collins (Owner)
Contact Information
Mrs. Amy Collins (Owner)
Number of Employees

2

Business Category

Tourists Attractions, Tours-Operators & Promoters, Boat-Excursion

Products & Services

This company offers eco tour adventure; boat tour; dolphin watching tours; educational ocean/wildlife tour; boat rides.

Alternate Business Names
Low Country Rafting Adventures, LLC

Map & Directions

Map & Directions

Address for Blue Wave Adventures

4123 Highway 17

Murrells Inlet, SC 29576

To | From

LocationsX

1 Locations

  • 4123 Highway 17 

    Murrells Inlet, SC 29576(843) 651-3676
    (843) 340-7713

Industry Comparison ChartX

The information in the table below represents an industry comparison of businesses which are of the same relative size. This is based on BBB's database of businesses located in The Coastal Communities of Northand South Carolina. Businesses may engage in more than one type of business. The percent of time the business engages in a type of business is not accounted for. There is no known industry standard for the number of complaints a business can expect. The volume of business and number of transactions may have a bearing on the number of complaints received by BBB.

*Blue Wave Adventures is in this range.

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Types of Complaints Handled by BBB

BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:

  • Advertising or Sales
  • Billing or Collection
  • Problems with Products or Services
  • Delivery
  • Guarantee or Warranty

We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.

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Additional Phone Numbers

  • (843) 340-7713
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Additional Web Addresses

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BBB Complaint Process

Your complaint will be forwarded to the company within two business days. The company will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the company's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.

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BBB began including complaint response text in BBB Business Reviews on January 1, 2010. BBB reports the complaint response text for all reportable complaints against a business that are received electronically.

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Industry Tips for Tourists Attractions

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BBB reports on known significant government actions involving business' marketplace conduct.

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