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Consumer Complaints

BBB Accredited Business since 04/16/2003

Carolina Home Exteriors of Myrtle Beach

Phone: (843) 651-6514Fax: (843) 357-4663

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Customer Complaints Summary

2 complaints closed with BBB in last 3 years | 0 closed in last 12 months
Complaint TypeTotal Closed Complaints
Guarantee / Warranty Issues1
Problems with Product / Service1
Advertising / Sales Issues0
Billing / Collection Issues0
Delivery Issues0
Total Closed Complaints2

Complaint Breakdown by ResolutionAbout Complaint Details

Complaint Resolution Log (2)
06/06/2014Problems with Product / Service
08/26/2013Guarantee / Warranty Issues | Read Complaint Details
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Complaint
Dear Sirs or Madam.
I would like to introduce myself and let you know about a problem I have with Carolina Home Exteriors in Myrtle Beach, SC. My name is **** **********. I live at *** ******* Ave, ****** ****** ** XXXXX. My phone number is (XXX) XXX-XXXX and my e-mail is *****************@yahoo.com.

I had Carolina Home Exteriors construct a Carolina room for me at the above address in May and June of 2006. Warranty information was given to me at the time of completion including Window warranty by Carolina Home Exteriors through xxxxx Manufacturing Co.,Inc at xxxx xxxxx Industrial Parkway, Berea, OH 44017-9914.
In the month of February 2013 I noticed a leak in a seal of one of the transom windows. I called Carolina Home Exteriors to report the seal leak. I called numerous times about this situation and talked with the secretary there who relayed my information to the manager and no response back to me. Finally the owner did call me and we had a discussion about the transome window. At this time I was informed by the new owner that he had bought out Carolina Home exteriors in the year of
2011. Therefore he didn't have to honor any of the past clients of the other owner of Carolina Home Exteriors if he didn't want to. Also at this time I was informed the xxxxx Manufacturing had gone bankrupt or the window division had gone bankrupt.

I was then referred by the new owner that xxx xxxxxxx Glass Company would help me with my problem of course naturally at my expense. I was called by this company and a new window ordered which was replaced today 07/26/2013 at a cost of $173.00. I would like for Carolina Home exteriors to reimburse me for the cost of this since the windows were under warranty.

Any information you could relay on this situation would be greatly appreciated. Thankk you

Sincerly,
**** **********

Desired Settlement
I would like for Carolina Home exteriors to reimburse me for the cost of this since the windows were under warranty.

Business' Initial Response
We met with **** ********** to resolve this situation and have since reimbursed him on behalf of the manufacturer's warranty for his material expense.

Industry Comparison| Chart

Sunroom & Solarium Design & Construction, Screen Enclosures, Awnings & Canopies, Exterior Structures - Gazebos, Arbors, Pergolas, Basement - Remodeling, Construction & Remodeling Services, Swimming Pool Enclosures, Patio, Porch & Deck Enclosures, Home Improvements - Additions

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As a matter of policy, BBB does not endorse any product, service or business.

BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.