This Business is not BBB Accredited
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Jordan & Sons Plumbing Co. is not BBB Accredited.
Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that raised Jordan & Sons Plumbing Co.'s rating include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- Response to 3 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Customer Complaints SummaryRead complaint details
|Complaint Type||Total Closed Complaints|
|Advertising / Sales Issues||1|
|Billing / Collection Issues||1|
|Problems with Product / Service||1|
|Guarantee / Warranty Issues||0|
|Total Closed Complaints||3|
Complaint Breakdown by ResolutionAbout Complaint Details
|11/07/2011||Advertising / Sales Issues | Read Complaint Details|
Complaint Category: Sales presentation used dishonest sales practices
Complaint: I engaged Jordan Plumbing to replace a Kitchen Faucet. (name) indicated there would be a $65 trip charge and then I would receive a quote from the technician. What she did not tell me was the additional charge to install the faucet would be outrageous. The technician showed me a book that had all prices in writing, down to the specifics of the cost associated to install a customer provided faucet vs. a company provided faucet. My primary complaint is the fact that they would not give me a price range over they phone.....especially since they have a price book. Had I known the price range, I would have never engaged their services.
Complaint Resolution: Company resolved the complaint issues. The consumer acknowledged acceptance to BBB.
|10/29/2012||Problems with Product / Service|
|12/01/2011||Billing / Collection Issues | Read Complaint Details|
Complaint Category: Unauthorized credit card charges
Complaint: I called company on a Tuesday to fix problem with bath tub. Plumber came out and after 2 minutes diagnosed the problem then gave me estimates for fixing the overflow pipe, changing the faucet, and replacing the tub. The plumber suggested that I replace the tub because it was old, but he wouldn't give me a straight answer when I asked for an estimate. He only did so after I insisted he do so. I signed paperwork for him to come out that Friday and fix the pipe and faucet. That night I spoke to my uncle and he offered to fix it for almost free. I called Wed morning and explained the situation to the secretary. After consulting with the manager, she told me that they would credit the $800 they charged me prior to doing the work but would have to charge me a service charge and related charges. This sounded vague, so I asked her to clarify, but she said couldn't tell me what the amount was at the time because she would have to see the report. She left a voicemail message that Friday stating I would be charged $315, $35 service charge and @ $287 "consultant fee". I was stunned. I called her as soon as I heard the voicemail and asked to speak to the manager. She told me he was out. It took me awhile to finally speak to him (he was out sick for a few days) but I finally did manage to speak to him and complained about the consultant fee. I asked if this was normal business practice and he said it was. He asked me if the plumber had crawled under the house and I said no, that there was a panel in the back of the bathtub, which I had opened prior to his coming and even had a light there for him to use. He took all of 2 minutes to diagnose the problem. He said he would meet with the owner and the plumber and get back to me. He asked what I thought was a fair price since he was there an hour and I told him the service charge of $35 plus whatever an average plumber in the area normally charges for an hour of work. When I spoke to the manager again he said the owner would not compromise. He mentioned something about a restocking fee for parts, but he couldn't tell me how much the charge was. Since I gave him 2 days notice I think the charge is highly unquestionable since they are not special parts. Besides it wasn't mentioned the first time they told me of the charges (I still have the voicemail where the secretary told me of the charge). $315 is a very unfair charge, given that he did not do anything but give me estimates (I used the company previously and the plumber gave me an estimate but didn't charge me a "consultant fee".) The consultant fee was not disclosed ahead of time by the employee (if I had I would have never used the company's services. Also the charge isn't listed on the paperwork. This was something charge after the fact. To me their entire business practice is shady because while the charge stayed the same the type of services they charged changed from the original agreement (consultant and restocking fees).
Complaint Resolution: BBB determined the company provided proper verification that indicated there was no obligation to resolve the issues of the complaint.
MP-477 12-05 City of Columbia
M109484- Mechanical Contractor SC LLR
RBP 777 SC Residential Builders Commission
121069409 SC Dept Health and Environmental Control
Type of Entity
Incorporated: October 1997, SC
Contact InformationPrincipal: Mr Anthony J Jordan (CEO)
Number of Employees
Industry TipsHome Remodeling Contractors
Map & Directions
Map & Directions
Address for Jordan & Sons Plumbing Co.
2200 W Jody Rd (corporate)
Florence, SC 29501-2046