My original contract doubled from $2700 to $5200 which we did not expect,it was never explained to us how this could happen.I told the owner husband
I told the owners husband who is the delivery supervisor to communicate with his wife, the owner,we can only afford $3500,not $5200.He called the next morning accepting the offer. When the job was done he said I had a balance of $1200.These numbers are approx. He said the $3500 was to put furniture in the house. He never mentioned this before. I did not sign & ask him to leave.
No balance due.
ESTIMATED 6,000 LBS @ $3,014.00
ACTUAL 11,780 LBS @ $4637.85
October 26th was my first correspondence to Mr. ******** per his inquiry for a small Interstate move. So small I offered to decreased my minimum billing tonnage from 8,000 lbs to 6,000 lbs to save them money. Once these Shippers returned to PA from being in NC they were supposed to send me a room by room inventory of confirmed items to move. They never did. I emailed that I needed these specifics so I could be accurate with their cost estimate. The over the phone list the ********'s gave me included: 1 bed set (chest, dresser, night table) 3 recliners, no dining room, no kitchen, washer & dryer, 1 refrigerator, 1 stove, "small" picnic table, lawn furniture and some garden stuff. This reflects a very small move - My Movers actually transported 11,780 pounds in place of the estimated 6,000 pounds. The only reason a specific cost quote at this higher weight was not discussed in more detail is that it was not ever what we were being hired to transport? We arrived on time, we accommodated everything the ********'s said they needed moved that day - the Supervisor was even asked by Mr. ******** how much more to expect the job to cost; when they were loading the truck + trailer, in PA.
The day before unloading was scheduled in NC a courtesy call was made once the actual weight was noted via Federal Scale and actual monies due calculated. At that time Mr. ******** stated he did not have that much money and could only pay $3500.00. My husband/Field Supervisor called in my place (as I was out of town) and spoke to Mr. ******** and stated that $3500.00 would be acceptable for receipt of his goods in the morning leaving a balance of around $1200.00. Following a good unload a final signature for proof of delivery was requested (legal document requiring signature on every move at completion)- Mr. ******** refused to sign he told me because he saw it said* $3500.00 payment collected at time of delivery, leaving a balance of $1137.85. He told the movers to leave.
I have since spoken to Mr. ******** and reminded him the Order for Service he signed reads 6,000 lb moving at $3,000.00 minimum, and was marked NOT A BINDING ESTIMATE also that no verbal agreement was made to accept less monies for the nearly double weight, man hours, and equipment needed to accommodate their move. All move paperwork will be sent along for BBB review.
Upon arrival at 9:00 am on unload day Mrs. ******** greeted the crew with cookies, and that afternoon made them all sandwiches for lunch. Our goal is always a ***** customer.
Per legal advise I'm making the BBB aware that the ********'s daughter, ****, has called multiple times and additionally left six threatening voice messages with accusations and off-the-wall declarations regarding her parents move and my company. None of which the ********'s confirmed or made themselves. All of which are disrupting my office.
I do not feel these Shippers were misled or over charged in any way. The move was confirmed a clean move and the Shipper's with cookies in hand reflected a ***** job.
Final Consumer Response
(The consumer indicated he/she DID NOT accept the response from the business.)
We negotiated a new final price over the phone of $3500.I was waiting for an answer of acceptance when i received a call the next morning from the supervisor.He said, they,(meaning his wife the owner)will accept the $3500 in a cashier check Which I later found out was a way, just to get the furniture in the house.It was a trick to empty the truck so they could go to their next job in New England.They lied and fooled me into thinking $3500 was full payment. xxxx one of their movers had the flu and coughed loudly all over our home which my wife was infected with later.I have a low resistance to infections because of the medication I take,and I could die coming down with the flu.This company should not send a flu infected person into a household and spread the infection especially on a job.We did not greet them with cookies just provided them with food lunches and drinks which their manager should have done. Any workers coming into our home would be provided drinks and food but they should clean up their litter when they were done. These workers did not.We let them use our bathroom also which was a big mistake.