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Cape Fear Respicare Inc

Phone: (910) 790-2080Fax: (910) 790-0059

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Customer Complaints Summary

1 complaint closed with BBB in last 3 years | 0 closed in last 12 months
Complaint TypeTotal Closed Complaints
Problems with Product / Service1
Advertising / Sales Issues0
Billing / Collection Issues0
Delivery Issues0
Guarantee / Warranty Issues0
Total Closed Complaints1

Complaint Breakdown by ResolutionAbout Complaint Details

Complaint Resolution Log (1)
05/18/2015Problems with Product / Service | Read Complaint Details
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Complaint
I have tried to reach someone to help me get the required machine I need in my home
I received oxygen equipment in Feb 2012 later that year I tried to get different oxygen equipment that I need in my home...to no avail My daughter and I have tried over the last 2 YEARS TO get someone to listen to my need to no avail we call and never get no callbacks I am still trying to get what I need as of today and no call backs or help from this company....Terrible company to try and get them to do the right thing and give me the necessary equipment that I need...I just had a pace maker put in my body and am desperately need oxygen that I can carry around with me in my home..right now I am pulling my line from the big oxygen machine around the house and am so afraid of falling and tripping on this line...I am 87 years old and live alone....please help me to get what I need from this company

Desired Settlement
all I want from this company is to locate a piece of oxygen equipment in my apartment that I can use myself

Business Response
To whom it may concern:
regarding complaint XXXXXXXX- ***** ********

Cape Fear Respicare, Inc. has attempted to complete and satisfy the concerns for the patient in this case.
The issue centers around the eligibility requirements of Medicare/Medicaid. The result of the decline in services is that she was and still is not eligible for upgrades and additional equipment by these Government rules and regulations.
To resolve this issue is for the patient, Ms.***** ********, to utilize the existing equipment or to purchase out of pocket for the equipment desired. In addition, her physician has not ordered any new equipment or upgrades for Ms. ******** which is also a requirement for all changes requested by a patient or beneficiary of Medicare. We have contacted Ms. ******** on numerous occasions to explain these concerns with her, she fails to realize it is out of our hands as to what Medicare allows her to receive. Sincerely, ***** *******, CEO, Cape Fear Respicare, Inc ****** ******** *** *********** NC XXXXX Phone# XXX-XXX-XXXX Fax# XXX-XXX-XXXX
www.capefearrespicare.com

Consumer Response
They have my oxygen contract but have repeatedly refused to honor the contract, failed to service the contract and refuse to provide product I can use
The above mentioned company has my oxygen contract. In the three years they have had the contract they have changed reps at least 9 times. I have never had the same one twice. I am 88 and have repeatedly requested oxygen bottles I can handle. They have provided a tank that is beyond my capacity to move as well portable bottles that weigh 50 pounds and expect me to carry them with me. I live by myself and cannot handle them. I have requested the smaller portable unit so that I can leave my house but get no response even though my doctor has also requested it from them. He also got no response. He suggested I contact you with this complaint. Due to the regulations, we cannot use anyone else for two more years. What am I supposed to do in the meantime? Please help me.I just wish them to provide me with a unit I can use and to service it as per their contract. This is my second complain to you as I never heard back from the first one. Please, I don't think I'm being unreasonable to request equipment that I can use. I pray every day thethat we don't lose power because I don't know what I would do. I'm really nervous with hurricane season coming up.

Final Business Response
To whom it may concern:
Ms. ********, a patient of Cape Fear Respicare,Inc., has been in need of a more portsble and smaller oxygen unit for mobility. After much discussion and researching, we have delivered a unit that is satisfactory to both Ms. ******* and her daughter/caregiver. We are grateful to have resolved this issue in an amicable manner.

Sincerely,
***** ** *********
General Manager
Cape Fear Respicare, Inc.

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Medical Equipment & Supplies, Hospital & Medical Equipment & Supplies

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