BBB Accredited Business since 01/26/2012
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A BBB Accredited Business since 01/26/2012
BBB has determined that The Real Tooth Fairies meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised The Real Tooth Fairies' rating include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- Response to 2 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
Customer Complaints SummaryRead complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product / Service||2|
|Advertising / Sales Issues||0|
|Billing / Collection Issues||0|
|Guarantee / Warranty Issues||0|
|Total Closed Complaints||2|
Customer Reviews Summary Read customer reviews
0 Customer Reviews Customer Reviews on The Real Tooth Fairies
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0 Customer Reviews|
Complaint Breakdown by ResolutionAbout Complaint Details
|06/02/2014||Problems with Product / Service | Read Complaint Details|
|06/19/2012||Problems with Product / Service | Read Complaint Details|
Internet Shopping Services
Type of Entity
Limited Liability Corporation
Contact InformationPrincipal: Mr. Howard Bollinger (CFO) Marilyn Bollinger (President)
Number of Employees
Internet Shopping Services
Products & Services
The Royal Council of the Real Fairy Land is a family website offering educational and fun activities about the tooth fairy.
Please see below for this company's Cancellation and Guest Services Policies:
Here at The Real Tooth Fairies where we have millions of Guests from 200 countries, we constantly strive to be sure that everyone has a positive and rewarding experience. Because we care, our Guest Services team is available to customers by phone and email seven days a week, and on all holidays except Christmas. The Real Tooth Fairies has been honored with 19 different awards for the site and products and we also strive for excellence in helping every single Guest who needs assistance or wishes to cancel a membership.
The Upgraded VIP membership offers 3 membership plans that are automatically renewed - choices are to pay 1 month at a time or every 6 months or every 12 months. Guests are free to cancel the membership any time and then they will no longer be billed.
Just below the membership prices on the screen there is a message that says:
Member plan is auto-recurring, cancel anytime.
On the 2nd screen in signing up for the membership, the Guest is shown a message that repeats the automatic monthly billing and identifies 1 of 3 ways a Guest may cancel. It says:
Your membership will be automatically renewed and billed. Cancel anytime. See My Royal Account Section to cancel.
The Real Tooth Fairies further makes it easy to cancel an Upgraded membership whenever a Guest so desires by giving specific instructions for 3 ways to cancel in the website FAQs page where it says:
Your Upgraded VIP membership auto-renews at whatever interval you selected (1 month, 6 months, 12 months). However you may cancel your next auto-renewal by email or phone or go to My Royal Account/Upgrade History and turn off auto-renew. Upgrade memberships are not transferable or refundable.
The Contact Us page on the website shows an email address for help if you wish to cancel by email. We always respond within 24 hours at this email:
The Contact Us page shows the company's toll-free phone number to Guest Services 7 days a week. We answer phones daily and if messages are left after hours, we respond within 24 hours. That number is: 1-888-Yr Fairy
Hours of Operation
Alternate Business NamesRoyal Council of the Real Fairy Land LLC
Industry TipsCybershopping - What You Need to Know
Map & Directions
Map & Directions
Address for The Real Tooth Fairies
1319-CC Military Cutoff Rd. #101
Wilmington, NC 28405