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Consumer Complaints

BBB Accredited Business since 06/01/1988

Holiday Sands North

Phone: (843) 448-1091Fax: (843) 448-7004

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Customer Complaints Summary

1 complaint closed with BBB in last 3 years | 0 closed in last 12 months
Complaint TypeTotal Closed Complaints
Problems with Product / Service1
Advertising / Sales Issues0
Billing / Collection Issues0
Delivery Issues0
Guarantee / Warranty Issues0
Total Closed Complaints1

Complaint Breakdown by ResolutionAbout Complaint Details

Complaint Resolution Log (1)
08/05/2013Problems with Product / Service | Read Complaint Details
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Complaint
We checked around 2pm,went to lunch,had an emergency and checked out at 4pm. Hotel would not return our deposit. We never unpacked.
We checked into our room around 2pm. Went to lunch and upon returning we had an emergency. I went to front desk to let them know. They said if they rent room we would get our deposit back. We never unpacked our bags. I talked to the manager on Monday and was told we would not get any refund back. $144 for 2 hours of our bags sitting in the room. I would have been happy with half of the deposit back.

Desired Settlement
Either a full refund or partial refund

Business Response
Contact Name and Title: ****** ******* G.M.
Contact Phone: XXX-XXX-XXXX
Contact Email: *****************@sc.rr.com
It is the policy of the Holiday Sands North and most every other hotel to take an advance deposit to secure a future reservation. We will refund an advance deposit minus a $25.00 service charge for reservations cancelled 14 days prior to arrival day. In this particular case Ms. ****** received a full refund of charges except for her advance deposit. Our policy is clearly printed online and on all of our brochures. We are very sorry if Ms. ****** was not happy with our hotel and that is why we gave her a full refund of her remaining balance charges, but her particular case did not fall in the criteria for an advance deposit refund. Thank You

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Hotels

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As a matter of policy, BBB does not endorse any product, service or business.

BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.