Aug. 12, 2014 my daughter and I followed the advice of a C.R. employee and took the glass elevator and were stuck in it for at least 15 min..
On Aug. 12th, my daughter and I were advised by an employee to take the glass elevator. We were stuck in it, ringing the bell for at least 15 min. before a guest came and told us she had called for help. We were stuck between the 3rd floor and the second floor. Someone came and we could hear them working on it on a different floor. The elevator suddenly fell to below the first floor and stopped. I thought then that someone would open the doors and let us out. Instead, we sat there for at least ten minutes when suddenly the elevator shot straight up to the tenth floor. If you have ever seen a movie where the elevator cables snap and drops straight down, killing all inside, that is what it was like-we both felt as though it would drop to the ground and kill us. The doors finally opened on the tenth floor and we got out. My daughter was having an intense panic attack so we had to drag all our things down nine flights of stairs to the garage. That was the most terrifying experience I have ever had. No one came to help us, no one asked if we were okay, no one helped with our luggage, cooler etc. NO ONE FROM THE HOTEL CARED! No one put a sign on the elevator stating it was broken so no one else didn't experience that horrific feeling we suffered through. I have not heard a thing from the company and am more than ever ready to sue them for reckless endangerment of our lives and their ineptness for not keeping their elevators in good working order, despite their knowledge that the elevator had been broken for a long period of time before that day. It should have been tested and re-tested numerous times before allowing guests onto it.
I will NEVER return to this hotel again. Even though it supposedly had gone through a recent remodeling it was obvious while looking around that it had not been taken care of for many years. The dinginess and lack of care were evident every where you looked things were in need of repair, cleaning or a complete overhaul. The elevator was a priority they neglected the most, endangering lives, not just one's health.
I not only want my money refunded but I am still consulting with my lawyer as to whether a law suit is in order. Their carelessness could have cost the lives of not just my daughter and I but any other guest who stepped into their elevators. They should be fined by the state of South Carolina for their negligence and the elevators should be monitored to make sure they are safe at all times. Being an older building with continues corrosion from the salt air they might need to be replaced.
While we regret the issue that Ms. ****** encountered during her stay, we do not feel that she is due compensation. We have been unable to recreate the problem and the elevator company is insistent that these elevators are designed so that this type of situation could not happen. While elevators can occasionally get stuck, we accommodate up to thousands at a time and have not had an issue like this. We will continue to monitor as we always do to maintain the safety of our guests, as that is a top priority for us.
(The consumer indicated he/she DID NOT accept the response from the business.)
The Crown Reef's own worker told us the glass elevator had been broken for a long time before it had supposedly been repaired. CROWN Reef is lying. There was some maintinence person who got us out of that broken elevstor. There were also guests who were on the tenth floor when ee exited the broken elevator who we advised not to get in the elevator.
Final Business Response
We want to reiterate our regret over the issue that Ms. ****** encountered during her stay, however we maintain our position that she is not due compensation. As mentioned in previous communication, we have been unable to recreate the problem and the elevator company is insistent that these elevators are designed so that this type of situation could not happen. While elevators can occasionally get stuck, we accommodate up to thousands at a time and have not had an issue like this. We will continue to monitor as we always do to maintain the safety of our guests, as that is a top priority for us.