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Consumer Complaints

This Business is not BBB Accredited

Stroman & Associates

Phone: (910) 997-1710

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Customer Complaints Summary

2 complaints closed with BBB in last 3 years | 1 closed in last 12 months
Complaint TypeTotal Closed Complaints
Problems with Product / Service2
Advertising / Sales Issues0
Billing / Collection Issues0
Delivery Issues0
Guarantee / Warranty Issues0
Total Closed Complaints2

Complaint Breakdown by ResolutionAbout Complaint Details

Complaint Resolution Log (2)BBB Closure Definitions
03/10/2015Problems with Product / Service | Read Complaint Details
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Complaint
metal roof installed wrong, when it rained water ran under metal, had another co look at it they said water was standing under metal,done wrong
****** came to my house gave me estimate, I showed him my carport had to bellies, he said oh we can fix that,no problem, I sent them back 3 times I wasn't happy with the job, not straight. I had to go out of town so my assistant paid him, he said it was the best they could do, it now has 6 bellies and is worst I have ever seen, now I went outside and the water was running under the metal onto the wood, I had another co come to my house and they told me it was put on all wrong, and I had water standing under the metal, they took pic and will give me a est tomm

Desired Settlement
pay the other co to fix it right and pay them to fix the spot inside the house now

Business Response
This is a response to the complaint. All corrections have been made to my knowlege. The metal roof was installed properly. A warranty was provided. If given an opportunity, I will review the concerns to bring closure to this situation.

****** *******

08/16/2013Problems with Product / Service

Industry Comparison| Chart

Home Improvements - Additions, Construction & Remodeling Services, Roofing Contractors, Home Builders, Contractors - General, Building Contractors

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BBB Reporting Policy

As a matter of policy, BBB does not endorse any product, service or business.

BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.