BBB Business Review

This Business is not BBB Accredited

Brinson & Sons Heating & Air, Inc.

Phone: (910) 763-3550Fax: (910) 763-53313108 Kitty Hawk Rd, WilmingtonNC 28405-8621http://www.brinsonandsons.com

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BBB Accreditation

Brinson & Sons Heating & Air, Inc. is not BBB Accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised Brinson & Sons Heating & Air, Inc.'s rating include:

  • Length of time business has been operating.
  • Complaint volume filed with BBB for business of this size.
  • Response to 1 complaint(s) filed against business.
  • Resolution of complaint(s) filed against business.

Customer Complaints SummaryRead complaint details

1 complaint closed with BBB in last 3 years | 0 closed in last 12 months
Complaint TypeTotal Closed Complaints
Problems with Product / Service1
Advertising / Sales Issues0
Billing / Collection Issues0
Delivery Issues0
Guarantee / Warranty Issues0
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

0 Customer Reviews Customer Reviews on Brinson & Sons Heating & Air, Inc.

Customer Experience Total Customer Reviews
Positive Experience
Neutral Experience
Negative Experience
Total Customer Reviews 0 Customer Reviews

Complaint Breakdown by ResolutionAbout Complaint Details

Complaint Resolution Log (1)BBB Closure Definitions
07/15/2013Problems with Product / Service | Read Complaint Details
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Complaint
A/C unit was leaking and the service technician filled it with $180 of 410a even though the coil was leaking. Invoice: QXXXXX, Service date: 5/29/13, Invoice date: 6/25/13

The technician arrived and found that the coil was leaking 410a and said the indoor coil would need to be replaced. Quoted $650 and said it would take 4 hours to replace plus the cost of 410a. I signed his quote but later found out that he put $180 of 410a into an AC unit that was leaking 410a. I called the company and spoke with ***** ******* who was extremely rude and would not let me speak. She continuously yelled at me and said "well you signed the sheet". I asked her multiple times why the technician would put 410a into a leaking unit and her only response was, you signed the sheet. I asked to speak with someone else to get this resolved and she said she is the only one that would handle it. I then said I would like to get answers and have this resolved but she was very unwilling to cooperate. I told her I would be contacting BBB and she again said, you signed the sheet.

Desired Settlement
They are completely taking advantage of a customer that has no idea about AC units. I should not be responsible for the $180 worth of 410a they put into a leaking system, knowing that it was run out.

Business' Initial Response
Per Service Tech. Homeowner was told prior to adding freon that unit was 4 lbs low. Homeowner asked how long the freon would last in system. Technician advised the homeowner that he could not give a answer on that. Homeowner watched the Technician weight the jug of freon as he was adding it to the system. Homeowner knew the unit was low on freon and had a leak when technician arrived on site. Technician leaked checked the unit for the leak. Technician didn't charge homeowner for the leak test he performed. Homeowner asked for the price of the freon before they had us come out to there home. Service ticket that the homeowner signed states that technician added 4 lbs of R-410a freon at $180.00 and that it would cost $650.00 to replace the coil. Technician went over all of this with homeowner and they signed the ticket on 5/29/13 to accept the work that had been performed. It is my position at the homeowner knew all the facts and approved the work that was done, by signing the service ticket.

Industry Comparison| Chart

Heating & Air Conditioning

Additional Information

top
BBB file opened: 10/27/2003Business started: 04/03/1997
Type of Entity

Corporation

Incorporated: April 1997, NC

Contact Information
Principal: Mr. Tim Brinson (Secretary/Treasurer) Patsy B. Mr Gregory Brinson (Secretary/Manager)
Number of Employees

12

Business Category

Heating & Air Conditioning

Products & Services

Brinson & Sons Heating & Air, Inc. offers the following services:

Residential Heating & Air Conditioning
Commercial Heating & Air Conditioning
Residential/Commercial Service and Repair
Multi-Family Residential Systems

Map & Directions

Map & Directions

Address for Brinson & Sons Heating & Air, Inc.

3108 Kitty Hawk Rd

Wilmington, NC 28405-8621

To | From

LocationsX

1 Locations

  • 3108 Kitty Hawk Rd 

    Wilmington, NC 28405-8621

Industry Comparison ChartX

The information in the table below represents an industry comparison of businesses which are of the same relative size. This is based on BBB's database of businesses located in The Coastal Communities of Northand South Carolina. Businesses may engage in more than one type of business. The percent of time the business engages in a type of business is not accounted for. There is no known industry standard for the number of complaints a business can expect. The volume of business and number of transactions may have a bearing on the number of complaints received by BBB.

*Brinson & Sons Heating & Air, Inc. is in this range.

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Types of Complaints Handled by BBB

BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:

  • Advertising or Sales
  • Billing or Collection
  • Problems with Products or Services
  • Delivery
  • Guarantee or Warranty

We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.

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BBB Complaint Process

Your complaint will be forwarded to the company within two business days. The company will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the company's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.

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BBB began including text of consumer complaints and business responses in BBB Business Reviews on January 1, 2010 for complaints filed on that date and thereafter. This includes all complaints that meet our reporting guidelines and that are filed electronically. We also report on the resolution of the complaint, as determined by BBB.

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Industry Tips for Heating & Air Conditioning

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What is BBB Advertising Review?

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BBB reports on known government actions that are relevant to the business's marketplace dealings with the public.

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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

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