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Consumer Complaints

BBB Accredited Business since 03/09/1999

The GPS Store, Inc.

Phone: (910) 575-9544Fax: (910) 575-9543

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Customer Complaints Summary

1 complaint closed with BBB in last 3 years | 1 closed in last 12 months
Complaint TypeTotal Closed Complaints
Problems with Product / Service1
Advertising / Sales Issues0
Billing / Collection Issues0
Delivery Issues0
Guarantee / Warranty Issues0
Total Closed Complaints1

Complaint Breakdown by ResolutionAbout Complaint Details

Complaint Resolution Log (1)
10/03/2014Problems with Product / Service | Read Complaint Details
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Complaint
I bought a refurbished gps, that had issues and didn't work right
I bought a supposedly like new gps unit that was defective. Contacted the gps store. They sent a return label and would exchange for another refurbish unit, because they never have issues with refurbish. The second refurbish unit i received had worse problems than the first unit received. The GPS store needs better quality control and to verify whether a product works properly or not, not just send out "new junk".

Desired Settlement
I would either like a full refund or a new non refurbished product with a guaranteed warranty

Business Response
See attached document



Consumer Response
Verified receipt of refund with consumer via phone.

Industry Comparison| Chart

Global Positioning Systems & Accessories

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BBB Reporting Policy

As a matter of policy, BBB does not endorse any product, service or business.

BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.