BBB Business Review

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BBB Accredited Business since 11/01/2011

Ashley Furniture Home Store

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View Additional Phone Numbers5075 Morganton Rd, FayettevilleNC 28314-1587 Send email to Ashley Furniture Home Store

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BBB Accreditation

A BBB Accredited Business since 11/01/2011

BBB has determined that Ashley Furniture Home Store meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised Ashley Furniture Home Store's rating include:

  • Length of time business has been operating.
  • Complaint volume filed with BBB for business of this size.
  • Response to 29 complaint(s) filed against business.
  • Resolution of complaint(s) filed against business.

Customer Complaints SummaryRead complaint details

29 complaints closed with BBB in last 3 years | 19 closed in last 12 months
Complaint TypeTotal Closed Complaints
Advertising / Sales Issues3
Billing / Collection Issues1
Delivery Issues4
Guarantee / Warranty Issues1
Problems with Product / Service20
Total Closed Complaints 29

Customer Reviews Summary Read customer reviews

0 Customer Reviews Customer Reviews on Ashley Furniture Home Store

Customer Experience Total Customer Reviews
Positive Experience
Neutral Experience
Negative Experience
Total Customer Reviews 0 Customer Reviews

Additional Information

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BBB file opened: 11/09/2011Business started: 12/12/2008
Type of Entity

Corporation

Incorporated: December 2008, NC

Contact Information
Principal: Pam Dalton (Corporate Accounting)Customer Contact: Anita Harris (Handles Complaints) Kevin Kiuman (Store Manager)
Number of Employees

10

Business Category

Furniture, Furniture-Retail

Products & Services

Ashley Furniture Home Store offers furniture for all areas of your home (living room, bedroom, dining room, home office and home accents).

Alternate Business Names
Broad River Furniture, Inc.

As a matter of policy, BBB does not endorse any product, service or business.

BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.

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What is a BBB Business Review?

We offer free reviews on businesses that include background, licensing, consumer experience and other information such as governmental actions that is known to BBB. These reviews are provided for businesses that are BBB accredited and also for businesses that are not BBB accredited.

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BBB Reporting Policy

As a matter of policy, BBB does not endorse any product, service or business.

BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.