BBB Accredited Business since 05/27/2010
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A BBB Accredited Business since 05/27/2010
BBB has determined that Hardison Building Company, Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that raised Hardison Building Company, Inc.'s rating include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- Response to 2 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Customer Complaints SummaryRead complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product / Service||2|
|Advertising / Sales Issues||0|
|Billing / Collection Issues||0|
|Guarantee / Warranty Issues||0|
|Total Closed Complaints||2|
Complaint Breakdown by ResolutionAbout Complaint Details
|02/28/2012||Problems with Product / Service | Read Complaint Details|
Complaint Category: None of the Above - Repair Complaint Issue
Complaint: Floor has not been repaired as requested
Business' Initial Response
Complaint Resolution: Company addressed the complaint issues. The consumer failed to acknowledge acceptance to BBB.
|02/03/2012||Problems with Product / Service | Read Complaint Details|
Complaint: In Aug. '07 ****** sold us a home which had a severe crack in the slab. We were not aware of the crack as it had been covered by a wood floor. The problem became apparent within a year of purchase as water began to seep up the cracks and damage our wood floor with grey water stains in many large patches in our kitchen, bfastnk and livingrm. At first we thought it was just a variation in the color of the wood but the stains grew and it became obvious that the problem was not with the wood but with the slab. After several calls to the builder, they agreed to "fix it" which really ended up being nothing more than a bandaid. The flooring people took up the parts of floor which were affected and patched the cracks with some sort of apoxy mixture. Within a few months the grey water stains were back and are now worse than ever covering 1/4 of our livingrm, parts of kitchn & all of bfastnook. The builder referred us to our Bonded Builders Warranty, which we contacted only to find out that foundations are not covered under such warranty. I am not sure how this house ever passed inspection. Certainly a crack in the foundation would have been cause for concern and never should have been covered up by flooring. In Spring of 2011, we once again were able to speak with someone at ****** and in May they had the flooring company contact us to once again attempt to repair. Unfortunately, the flooring co. must have realized it could not be fixed by them and canceled the appointment. ****** has said that they are not doing anything more to fix the problem. After further examination, it appears the stain follows our sewer line which could indicate the original problem may include the sewer pipes but until we remove the area of the slab affected we have no way of knowing. It is obvious that the moisture barrier which is supposed to prevent this from happening was improperly installed along with the cement. ****** refuses to do anything further and our only recourse would be to hire an attorney.
Complaint Resolution: Company resolved the complaint issues. The consumer acknowledged acceptance to BBB.
This company is in an industry that may require licensing, bonding or registration in order to lawfully do business. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
These agencies may include:NC Contractor's Licensing Board
PO Box 17187
BBB records show a license number of 38799 for this company, issued by NC Contractor's Licensing Board. Their web address is http://www.nclbgc.org/. Hardison Building, Inc..Type: NC Depart. Licensing Board for General Contractor
Type of Entity
Incorporated: November 1995, NC
Contact InformationPrincipal: Mr. Dean Hardison (Owner/President)Ms. Carolyn B. Elaine
Number of Employees
Products & Services
Hardison Building Company, Inc. is a residential home builder that specializes in residential developments.
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