BBB Business Review

BBB Accredited Business since 09/04/2007

Charlie Babb Construction

(843) 280-6964119 Pinnacle Pl Ste C, Little RiverSC 29566-7218 Send email to Charlie Babb Construction

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BBB Accreditation

A BBB Accredited Business since 09/04/2007

BBB has determined that Charlie Babb Construction meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that lowered Charlie Babb Construction's rating include:

  • One complaint filed against business that was not resolved.

Factors that raised Charlie Babb Construction's rating include:

  • Length of time business has been operating.
  • Complaint volume filed with BBB for business of this size.

Customer Complaints SummaryRead complaint details

1 complaint closed with BBB in last 3 years | 1 closed in last 12 months
Complaint TypeTotal Closed Complaints
Problems with Product / Service1
Advertising / Sales Issues0
Billing / Collection Issues0
Delivery Issues0
Guarantee / Warranty Issues0
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

0 Customer Reviews Customer Reviews on Charlie Babb Construction

Customer Experience Total Customer Reviews
Positive Experience
Neutral Experience
Negative Experience
Total Customer Reviews 0 Customer Reviews

Complaint Breakdown by ResolutionAbout Complaint Details

Complaint Resolution Log (1)
04/15/2016Problems with Product / Service | Read Complaint Details
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Complaint
New home built and completed Sept. 20, 2014. As part of the contract **** Construction paid Quality Pools to build an in ground pool for the home.
The pool contract specifies the pool should be 14 feet wide and 25 1/2 feet long. The actual pool size is much smaller than the contract approximately 13' x 22'. After many attempts at having on site meetings individually the **** **** (Quality Pools) and Charlie **** (**** Construction) there is no resolve. No time during the pool construction were we made aware that the pool was being built smaller, nor were we offered any settlement for the error. Mr. **** seems to think the problem is not his but Bill ***'s of Quality pools. A lawyer want 15k to settle the case but 15k is too much for my family to pay out to force ******* **** to resolve the issue.

Desired Settlement
Replacement of the pool. Day 1 we were estimated a 14' x 28' pool by **** Construction to be 27,000 which included paver install. After meeting with **** ***** ********** original estimate was incorrect and the pool went from 14' x 28' to 14' x 25.5' and the cost rose to an actual cost of 33k. We signed off on 14' x 25.5'.

Business Response
**** Construction as well as Quality Pools have been in contact with Mr. & Mrs. ******* about their Issues with the Pool since they were brought to our attention in May 2015. Mr. & Mrs. ******* were the points of contact with Quality Pools and were also the ones who signed off on the Quality Pools Contract as well as the Site Layout. **** Construction was responsible for the Payments to Quality Pools as the Pool was part of our Construction Contract.

**** Construction has addressed and taken care of all other Repair Items that we have been notified about and will continue to do so as we stand behind our work; our commitment to quality and service is what has allowed us to stay in Business for 30+ years.

It is unfortunate that this matter has now been turned over to Attorneys. **** Construction as well as Quality Pools have tried, on numerous occasions, to resolve this Issue with Mr. & Mrs. ******* but have not been able to do so.

Consumer Response
(The consumer indicated he/she DID NOT accept the response from the business.)
The response is completely false. We have never received a resolution proposal on the pool.

Final Business Response
At this time - due to the Letter we received from Mr. & Mrs. *******'s Lawyer - this matter has been turned over to Attorneys. We feel it would be best, for all parties involved, if correspondence takes place thru them from now on.

Industry Comparison| Chart

Building Contractors, Contractors - General

Additional Information

top
BBB file opened: 08/30/2007Business started: 01/01/1983
Licensing, Bonding or Registration

This company is in an industry that may require licensing, bonding or registration in order to lawfully do business. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Contractor's Licensing BD S C
110 Centerview Drive P O BOx 11329
Columbia, SC 29211-1329
(803) 896-4686
http://www.llr.state.sc.us/POL/Contractors/

NC Contractor's Licensing Board
PO Box 17187
Raleigh, NC 27619-7187
(919) 571-4183
http://www.nclbgc.org/

Type of Entity

Sole Proprietor

Contact Information
Principal: Ms. Heather Babb (Office Manager)Mr. Charles D. Babb (President/Operator)Ms. Glenda J. Babb (Vice President)
Number of Employees

8

Business Category

Building Contractors, Contractors - General

Products & Services

Charlie Babb Construction specializes in custom residential homes in the Coastal North and South Carolina areas.

Charlie Babb Construction also specializes in additions, remodeling and renovation projects.

Industry Tips
Home Remodeling Contractors

Map & Directions

Map & Directions

Address for Charlie Babb Construction

119 Pinnacle Pl Ste C

Little River, SC 29566-7218

To | From

LocationsX

1 Locations

  • 119 Pinnacle Pl Ste C 

    Little River, SC 29566-7218(843) 280-6964

Industry Comparison ChartX

The information in the table below represents an industry comparison of businesses which are of the same relative size. This is based on BBB's database of businesses located in The Coastal Communities of Northand South Carolina. Businesses may engage in more than one type of business. The percent of time the business engages in a type of business is not accounted for. There is no known industry standard for the number of complaints a business can expect. The volume of business and number of transactions may have a bearing on the number of complaints received by BBB.

*Charlie Babb Construction is in this range.

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Types of Complaints Handled by BBB

BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:

  • Advertising or Sales
  • Billing or Collection
  • Problems with Products or Services
  • Delivery
  • Guarantee or Warranty

We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.

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BBB Complaint Process

Your complaint will be forwarded to the company within two business days. The company will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the company's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.

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BBB began including text of consumer complaints and business responses in BBB Business Reviews on January 1, 2010 for complaints filed on that date and thereafter. This includes all complaints that meet our reporting guidelines and that are filed electronically. We also report on the resolution of the complaint, as determined by BBB.

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Industry Tips for Building Contractors

Home Remodeling Contractors
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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

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Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

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