Complaint Category: None of the Above - Guarantee or Warranty Complaint Issue
Complaint: My wife and I purchased this property in November 2011. Prior to our purchase we were told that (name) of BTS Construction, Inc. was the builder.
Within months of moving in to the home we discovered mold in several areas of the home and reported this serious health problem to the (name).
BTS sent out some workers to clean the visible areas with something but has failed to remedy the actual cause.
I have repeatedly asked BTS to provide me with their GL insurance provider so I could file a claim and the company has refused.
Two weeks ago, I personally asked ****** if the other houses in the neighborhood were experiencing MOLD, he replied NO.
I hired a Licensed Mechanical Engineer to inspect the home and was told to move out immediately due to the health hazard inside of the structure.
Yesterday I learned from other homeowners that ****** is still not disclosing the truth about his shoddy building practices.
BTS Construction and it's president (name)has known about the MOLD has been discovered in several of the homes in Bermuda Gardens but is not disclosing it to potential homebuyers.
Business' Initial Response
This letter is in response to the consumer complaint filed by ****** ****** concerning his purchase of the above-referenced property and home in BERMUDA GARDENS. The property was sold by Little River Corporation, the developer, under an Installment Land Sales Contract & Agreement for Deed, dated November 12, 2010 (the "ILS Contract"), and BTS Construction, Inc. was the general contractor. A one year written Limited Warranty was provided to Mr. (name) at the closing of his land contract, dated November 12, 2010.
The complaint about toxic mold is meritless and in reality appears to simply be a means by Mr. (name) to get the developer to cancel and terminate his ILS Contract and get a refund of his money. Full and final payment is due on his ILS Contract to the developer on December 1, 2013. BTS Construction has made every reasonable construction and business effort to resolve Mr. (name)s' complaint, but he now refuses to allow our company representatives back into the dwelling to correct areas which may be causing some of his moisture problems.
As general contractor on most of the homes in BERMUDA GARDENS---including the ******' home---each was designed, built and equipped in accordance with the requirements of Santee Cooper's GOOD CENTS program. This program results in a more comfortable and energy-efficient home. Prior to the construction of the (name)s' home, (name) at Santee Cooper ran a load calculation and provided me with the recommended size of the air conditioning and heating system in order comply with the GOOD CENTS HOMES program. During construction of the (name)s' home, Mr. (name) made periodic inspections to ensure proper installation of the unit, duct work and insulation. The (name)' home was designed, built and qualified for this energy-efficient program. The size of the air conditioning and heating system in the (name)' house complies with the recommendations of Mr. (name) and Santee Cooper and Mr. (name)' concerns about his system being undersized and possible causing mold or mildew is baseless.
Since his closing in November 2010, some mildew was discovered in an "unconditioned" attic closet area. I inspected and investigated the problem and informed Mr. and Mrs. (name) that it was the result of improper air circulation and moisture build-up. Additionally, I had a licensed air conditioning technician inspect the area and he indicated that the air filter was almost completely blocked and was one of the main problems causing excessive moisture in the area. Although drywall was installed in the attic closet area (to separate it from the remaining UNENCLOSED attic), I explained to Mr. and Mrs. (name) that it was important to remember that the attic closet is a NON-CONDITIONED space. If clothes and other items are stored in this area, it is similar to putting them in the attic. If the attic closet door is left open to circulate conditioned air, then the result will be excessive moisture on the drywall since the actual attic itself is unconditioned. I suggested using a circulating fan in the closet in the summer months to keep the air moving.
In order to verify that there was not another problem causing the moisture in the attic closet area, I contacted Herman Homes of Santee Cooper to conduct a "blower test." This tests for air infiltration as well as duct work leakage and would clearly identify anything that could be a cause for mold or mildew. I also ordered new attic doors and agreed to install them the week of October 10th, however, Mr. and Mrs. (name) have refused re-entry into the house to make any of these recommended corrections.
As general contractor of the home, I have consulted with industry experts and professionals to amicably resolve Mr. (name)' moisture complaints and have offered to resolve any problems discovered. However, as mentioned above, Mr. (name) has refused to allow us to make the repairs and has demanded that he wants "BTS construction to purchase the home back immediately."
BTS Construction has made every reasonable effort to satisfy Mr. (name) and stands ready, willing and able to solve any excessive moisture problems caused by construction problems.
Very truly yours,
BTS CONSTRUCTION, INC.
SC Licensed General Contractor
Consumer's Final Response
(The consumer indicated he/she DID NOT accept the response from the business.)
First of all, (name) (name) is not telling the truth. I have never one time refused to have him do anything at my house. He is free to come by the house anytime.
However, just look at his response above and ask yourself, What kind of building construction code requires a homeowner to place a fan in their new home to stop mold growth?
If the building was constructed properly, mold would not be growing there in the first place. This is further evidence of his incompetence.
Second, he fails to mention that the mold was growing out of many of the ventilation vents throughout the downstairs area of the home.
Third, according to the Santee Cooper person, (name) ordered the wrong door for the storage area.
Fourth, I have seen photographs of the extensive mold problems in several of the homes that BTS has built. I guess they need fans as well.
I have never seen his Santee Cooper report. However, I was standing in the room when he measured the Indoor Air Humidity at 64%. The EPA describes anything over 50% to be unhealthy.
All I am asking (name) to do is provide me with the General Liability Coverage contact information that he is required to carry so that I can file a claim.
I do not believe that is too much to ask.
NO, I AM NOT SATISFIED WITH HIS RESPONSE.
Complaint Resolution: BBB determined that despite the company's reasonable effort to address complaint issues, the consumer remained dissatisfied.