Provided false information regarding unneeded repairs.
On May 24th 2014 I took my vehicle (2005 Chevrolet Cobalt) to Archers Action Auto in Conway, South Carolina for an alignment. The front end of my vehicle was pulling to the left and I figured I needed an alignment. I called and they told me to come into the shop as they would have time for me. I got to the shop around 10am and asked them to do an oil change as well, they said they would. After about 30 minutes in the waiting room one of the employees came into the waiting room and told me they could not do an alignment because my lower control arms needed to be replaced. They went on to tell me that I needed two need front tires, coincidentally so did the woman in front of me. I went back into the waiting room to wait for my oil change to be completed and when it was I went to the front to pay. Upon payment I was presented a bill for $71.xx for what was supposed to be just an oil change since they told me they could not do an alignment. The bill itemized each separate charge, the one I am disputing being the "alignment check" charge. I have previously had an alignment done at Archers Action Auto and was never charged for an "alignment check". It was reasonable that I could assume, since my car was already on the lift for the oil change that they would not charge me for an "alignment check". On May 28th I took my car to the reputable repair shop that I typically have work done. I was told that my lower control arms are just fine and that they do not need to be replaced. The reason that Archers stated that they could not do an alignment was because of my lower control arms on my vehicle. They tried to create a problem that wasn't in order to profit more from me. My main concern is that this repair shop is very close in proximity to two college and mass amounts of student housing. Being a student myself and having to pay for tuition and books is hard enough. And to have Archers try to make money off of me needlessly is morally and ethically wrong. I asked for an alignment and oil change. Only one job was completed. I did not replace my lower control arms because it would have taken several hours for my vehicle warranty to approve the repair and the parts ordered. I am asking for the charge and taxes to be refunded from the alignment check and at the very least for this business to stop trying to profit off of repairs that do not exsist. The owner(s) should be ashamed for the way that business is done here. If the only way to profit is to take advantage of people then maybe its time to shut the doors.
In addition to these tactics to profit, I further reviewed their google reviews. A response from the owners states "We are an accredited business with the BBB and carry an A+ rating". BBB clearly states that they are in fact not BBB accredited. I think that it is wrong for them to give customers a false sense of trust by saying that they are BBB accredited and that they take responsibilities for their actions when they in fact, do not. Furthermore, they try to publicly shame the customers that do Google reviews by calling them out by name or listing personal details when they review the company negatively. They try to intimidate unsatisfied customers by calling them out by name when they clearly wanted to remain anonymous. It is wrong to target private citizens for warning others of their unethical business practices. All companies has unsatisfied customers at one point or another. When a company handles these complaints with intimidation it clearly shows the morals of the company.
If Archers or any of its personnel attempt to intimidate me by publicly shaming or by any other means their will be legal consequences.
Refund of the charge and taxes of the "alignment check". The alignment should have been done since my lower control arms in just fine.
Contact Name and Title: **** ******, Manager
Contact Phone: XXXXXXXXXX
Contact Email: ****@archersactionauto.com
Ms. ******** ***** brought her vehicle in on 5/24/14 for an oil change and 4 wheel alignment because it was pulling left. My technician test drove the vehicle to verify/experience the issue. He then performed the oil change, as well as our customary under-the-hood check of fluids, belts, hoses, battery, filters, etc. He went on to address her additional concern and discovered that the bushings on the driver/front lower control arm were worn out. If we were to align the vehicle, it would immediately lose its calibration because of the excessive play in these parts. Her front tires had steel belts coming through on the inside and she was brought into the shop and physically shown the danger. I provided an estimate for repair and Ms. ***** declined. I offered to assist her in getting this covered under her aftermarket warranty but she declined. She was charged our standard alignment check fee so I can pay our employee for his time and expertise. I suppose once she is done with school and in the working world, she will understand better that nobody wants to work for free. Regarding our online presence and reviews: we have a strong customer management program in place which is available for public view. We used to be BBB accredited but decided to dissociate last year and have removed all logos, verbage, etc. from our website and facility. If anybody chooses to publicly attack my business and family name, I will exercise my right to defend these claims. If I or anybody else looks foolish as a result so be it. I accept that fact, as should anyone who chooses to make comments in any public forum. As a courtesy, I am willing to credit Ms. ***** if she wishes to have the recommended work performed in its entirety.
(The consumer indicated he/she DID NOT accept the response from the business.)
I have been assumed to be an unemployed individual. As a full time student as well as a woman with a full time job in the financial industry as a branch manager for over 6 years, I've been working since I was ** years old (now *** I can honestly say that I am in disbelief at the continued assertion of work needing to be done. I purchased two new front tires, and was told that I in fact do not need to replace my lower control arms as it states on my paperwork. An alignment was completed on the vehicle. If you need proof that I had a second opinion I will happily fax you the proof. There is a reason everybody else was booked on a Saturday and ******'s wasn't. If this company needs so badly to scam people to profit then they can keep the alignment check charge. They obviously need it more than I do.
Final Business Response
Our shop has done nothing but provide accurate recommendations and our offer to credit her for the diagnostic charge has been rescinded.