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In The Coastal Communities of North and South Carolina

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This Business is not BBB Accredited

Village Motors, Inc.

(843) 215-44494303 Dick Pond Rd, Myrtle BeachSC 29588-6807

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BBB Accreditation

Village Motors, Inc. is not BBB Accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.

Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that raised Village Motors, Inc.'s rating include:

  • Length of time business has been operating.
  • Complaint volume filed with BBB for business of this size.
  • Response to 1 complaint(s) filed against business.
  • Resolution of complaint(s) filed against business.
  • BBB has sufficient background information on this business.

Customer Complaints SummaryRead complaint details

1 complaint closed with BBB in last 3 years | 1 closed in last 12 months
Complaint TypeTotal Closed Complaints
Problems with Product / Service1
Advertising / Sales Issues0
Billing / Collection Issues0
Delivery Issues0
Guarantee / Warranty Issues0
Total Closed Complaints 1

Complaint Breakdown by ResolutionAbout Complaint Details

Complaint Resolution Log (1)BBB Closure Definitions
09/30/2013Problems with Product / Service | Read Complaint Details
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Additional Notes

Complaint Category: Failure to honor a contract or agreement

Complaint: When the car was purchased, it was agreed upon, in writing the distributor cap that was rattling would be fixed. They said they fixed, then not long after it was rattling again.

I noticed, a day after,I bought it the dashboard lights weren't working. I took it to them, ***** looked at it and said the switch was bad and a new part would be ordered. They did order the new part, but, for over a month I have been calling, and stopped in to pick the part up,(no mechanic present that day) and being told by Wayne, he would call when a mechanic was able to put the part in. I said okay, and I told them I had an issue with the door locks and the window not going up, when I stopped in a second time. It took a few weeks for the part to come in.

A week went by, and no call, I called and was told again by ****** "o Mechanic, he comes in come in Tuesdays, he is sick, but give me your number and I will call when he is in." Still, no call. This has been on going.

I called August 26th, 2013, talked to Wayne, i was told, mechanic has never been since ***** was there and I bought the car. ****** again, asked for number, I gave him it, he said "***** will be here in 20 minutes, I will have him call you, no call.

********* ***** is my name I live in ******** ***** SC, and my number I can be reached at is (XXX)XXX-XXXX. i never changed my cellphone number, that is why I have an Pittsburgh Pa, area code.

I feel I'm getting the run around, my father told me just call and email the BBB, he is a business owner and told me this was best to do!

I hope to talk and get this all resolved soon. It dangerous driving at night with a flashlight so I can see my dashboard.

********* *****

Final Consumer Response
2013/9/30 ** consumer responded:

Hello,

Village Motors, Inc. took care of the complaint, they were very nice about it and it was a lack of communication. I'm very happy with the results and how they treated me, and the car.

Ms. ********* ****

Complaint Resolution: Company resolved the complaint issues. The consumer acknowledged acceptance to BBB.

Industry Comparison| Chart

Auto Dealers-Used Cars

Additional Information

top
BBB file opened: 07/06/2001Business started: 04/10/2002
Type of Entity

Corporation

Incorporated: April 2002, SC

Business Management
Principal: Luis S Garci
Contact Information
Mr. Scott Gibson (President)
Number of Employees

2

Business Category

Auto Dealers-Used Cars

Products & Services

Automotive dealer providing new and used cars and automotive service and repair.

Industry Tips
Buying a Used Car
Dont Get Soaked Buying a Flood-damaged Vehicle
Purchasing a Car Online
Know the Facts About Used Car Fraud Before You Buy
VIN Cloning Swindles Luxury Car Buyers

Map & Directions

Map & Directions

Address for Village Motors, Inc.

4303 Dick Pond Rd

Myrtle Beach, SC 29588-6807

To | From

LocationsX

1 Locations

  • 4303 Dick Pond Rd 

    Myrtle Beach, SC 29588-6807(843) 215-4449

Industry Comparison ChartX

The information in the table below represents an industry comparison of businesses which are of the same relative size. This is based on BBB's database of businesses located in The Coastal Communities of Northand South Carolina. Businesses may engage in more than one type of business. The percent of time the business engages in a type of business is not accounted for. There is no known industry standard for the number of complaints a business can expect. The volume of business and number of transactions may have a bearing on the number of complaints received by BBB.

*Village Motors, Inc. is in this range.

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Types of Complaints Handled by BBB

BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:

  • Advertising or Sales
  • Billing or Collection
  • Problems with Products or Services
  • Delivery
  • Guarantee or Warranty

We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.

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BBB Complaint Process

Your complaint will be forwarded to the company within two business days. The company will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the company's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.

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BBB reports on known significant government actions involving business' marketplace conduct.

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