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Seasell Auto

Phone: (919) 791-9202Fax: (910) 509-2940

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Customer Complaints Summary

2 complaints closed with BBB in last 3 years | 0 closed in last 12 months
Complaint TypeTotal Closed Complaints
Problems with Product / Service2
Advertising / Sales Issues0
Billing / Collection Issues0
Delivery Issues0
Guarantee / Warranty Issues0
Total Closed Complaints2

Complaint Breakdown by ResolutionAbout Complaint Details

Complaint Resolution Log (2)BBB Closure Definitions
10/01/2013Problems with Product / Service | Read Complaint Details
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Complaint
breech of verbal agreement.
a few months ago I purchased a vehicle from Seasell Auto. The customer service was nice, and the people were friendly. A deal was made as usual that both parties were comfortable with. A set amount for my trade was offered, and I accepted. I was weary, however, on the purchase of the certain vehicle I was making the deal on. There was no stated warranty, and the vehicle had many modifications. I stated my concern, and that this could possibly be a deal breaker for me. ***** at SeaSell advised he stood behind the vehicle 100%, and that there was nothing wrong with it. I then stated a scenario involving the transmission, and that if I were to drive off the lot, or a few weeks later it could break. I simply used this scenario as a hypothetical situation that could potentially cost me money. ***** advised me in that case they would help with the incurred charges. He stated they would not cover the entire bill, however, they would help with some of the cost. I purchased the car, and all was fine. Exactly 1 month later the turbo in the vehicle went out. I called ***** to ask for assistance, however, it was very difficult to get in touch with him. I left several voice mails etc. Finally I got up with ****** and he stated he needed to speak with the owner ***, and that they would help out with what they could. He asked me to find out what the total was going to be, and to let him know. I did all the work myself, so it saved me the cost of labor. Once I had a total price I again tried to call ****** Again it was very difficult to get in touch with him. After weeks had gone by I was finally able to get in touch with ****** He stated that he had been very busy, and out of town. He then stated he got a new phone etc. He stated that they would not be able to help out with any of the charges. Did I mention this was over a voice mail message? I decided to visit seasell to see why the sudden change. I actually spoke to the owner ***. He was very friendly. We went over the particulars of the previous deal I told him what ***** promised etc. he stated he would need some time to think about the deal and see if they could help out. A few days passed, and I called ***. He stated there was nothing he could do in regards to the repair bill. I again stated how disappointed I was, and that I was only asking for help. Help i was previously promised. *** then agreed to send 200 dollars via check in mail. He took my address and phone number again. It has been 3 weeks since I have herd anything.

Desired Settlement
Asking for what was promised multiple times. Assistance covering repair bill for vehicle.

Business Response
We have contacted our customer in regards to this matter. Seasell has issued the requested amount of $200 as our due diligence to the customer. The complaint has been resolved and all requested actions have been performed. Seasell Auto would like to thank you for your business.

Final Consumer Response
To whom it may concern,

I made a complaint in regards to this company a few days ago. Today they replied by calling me with arrangements to make things right. They delivered on their promises. Even though it was later than sooner. I do not know how to handle the complaint from here, as they have asked me to acknowledge the complaint as handled. Any help is appreciated.

Thank you,
******** ******
Sent from my iPad=

01/11/2013Problems with Product / Service | Read Complaint Details
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Complaint
I bought the car not even a year ago. Right out of the gate I started experiencing problems with it. I have spent 1500 in repairs since I got it.
I purchased a Honda Civic from Seasell auto. I had to get the alternator replaced I still experience e I still experience electrical problems with it all in all I have put at least 1500 dollars into the car and I have not even had it for a year

Desired Settlement
Reimbursement for the money I had to put into the car

Business' Initial Response
This is the first our dealership has heard of this issue. We sincerely apologize for the problems you have encountered with the vehicle you have purchased. At Seasell we strive to sell vehicles that are one-owner, accident free vehicles without maintenance issues. However, due to the fact that we sell used cars that range in years from XXXX-XXXX there will occasionally be some issues with older cars that have high mileage. This 2002 Honda Civic was purchased on 4/5/12 and had 136,663 miles on date of purchase. As a consumer looking for a vehicle in this range it is to be expected that common maintenance issues will occur after purchased. Every car that is sold comes with an As-Is No Warranty buyers guide, signed by the customer at delivery. However, we try to help our customers with issues as much as possible that may occur after leaving our dealership when we are made aware of them within 30 days of purchase.

Sincerely,
Management
Seasell Auto

Consumer's Final Response
(The consumer indicated he/she ACCEPTED the response from the business.)

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Auto Dealers-Used Cars

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BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

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