BBB Business Review

This Business is not BBB Accredited

Cape Fear Cars

Phone: (910) 399-7060Fax: (910) 399-69572529 Castle Hayne Rd, WilmingtonNC 28401-2680

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BBB Accreditation

Cape Fear Cars is not BBB Accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that lowered Cape Fear Cars' rating include:

  • Failure to respond to one complaint filed against business.

Factors that raised Cape Fear Cars' rating include:

  • Length of time business has been operating.
  • Complaint volume filed with BBB for business of this size.

Customer Complaints SummaryRead complaint details

2 complaints closed with BBB in last 3 years | 1 closed in last 12 months
Complaint TypeTotal Closed Complaints
Advertising / Sales Issues2
Billing / Collection Issues0
Problems with Product / Service0
Delivery Issues0
Guarantee / Warranty Issues0
Total Closed Complaints 2

Customer Reviews Summary Read customer reviews

0 Customer Reviews Customer Reviews on Cape Fear Cars

Customer Experience Total Customer Reviews
Positive Experience
Neutral Experience
Negative Experience
Total Customer Reviews 0 Customer Reviews

Complaint Breakdown by ResolutionAbout Complaint Details

Complaint Resolution Log (2)
02/16/2015Advertising / Sales Issues | Read Complaint Details

I purchased a Pontoon boat from ****** at Cape Fear cars. He told me that the boat motor was repaired twice and ready to go. I purchased the boat and put in the water, The boat went approx 100 ft. and stopped. I was towed back to the boat ramp and took the boat to another mechanic. The mechanic showed my that there was no new parts on the boat (like was stated by ******. The nut was left off of the flywheel and the flywheel came loose from the motor. The motor was missing parts and was just rigged together to make it run temporarily. I called ****** as soon as it happened and he will not return my calls. That is a clear sign that he knew what he did. I was told that this boat had been repaired and was ready for the water. This was a blatant lie. ****** and Cape Fear cars and Rvs need to be held accountable for their dishonest practices. This was my first boat purchase and it had to be with swindlers like this.
Product_Or_Service: Sun Tracker/ Pontoon Boat

Desired Settlement
The boat is at a marine mechanics shop, I truly thinks that Cape Fear cars should pay the repair bill for the motor.

Business Response
The boat that was purchased was a used 1994 Sun Tracker Pontoon boat. The customer did not purchase from the company listed in this complaint. The boat was purchased from an individual. He came to look at this boat several times and even brought a friend who had knowledge in boat motors. He was then taken on a test drive where he had the option to run the boat as long as desired. We went out for a few miles and everything ran great. There were no issues during the test drive and he agreed to purchase the boat. This boat is a used boat purchased from and individual with NO WARRANTY. If he would've came back to see me, I would have helped him out.

06/09/2015Advertising / Sales Issues

Industry Comparison| Chart

Auto Dealers - Used Cars

Additional Information

BBB file opened: 01/09/2012Business started: 12/01/2010
Type of Entity

Limited Liability Corporation

Contact Information
Principal: Mr. Carter Pigford (Senior Managing Member)
Number of Employees


Business Category

Auto Dealers - Used Cars

Products & Services

Cape Fear Cars, LLC is a used car lot.

Map & Directions

Map & Directions

Address for Cape Fear Cars

2529 Castle Hayne Rd

Wilmington, NC 28401-2680

To | From


1 Locations

  • 2529 Castle Hayne Rd 

    Wilmington, NC 28401-2680(910) 399-7060
    Fax: (910) 399-6957

Industry Comparison ChartX

The information in the table below represents an industry comparison of businesses which are of the same relative size. This is based on BBB's database of businesses located in The Coastal Communities of Northand South Carolina. Businesses may engage in more than one type of business. The percent of time the business engages in a type of business is not accounted for. There is no known industry standard for the number of complaints a business can expect. The volume of business and number of transactions may have a bearing on the number of complaints received by BBB.

*Cape Fear Cars is in this range.


Types of Complaints Handled by BBB

BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:

  • Advertising or Sales
  • Billing or Collection
  • Problems with Products or Services
  • Delivery
  • Guarantee or Warranty

We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.


BBB Complaint Process

Your complaint will be forwarded to the company within two business days. The company will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the company's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.


BBB began including text of consumer complaints and business responses in BBB Business Reviews on January 1, 2010 for complaints filed on that date and thereafter. This includes all complaints that meet our reporting guidelines and that are filed electronically. We also report on the resolution of the complaint, as determined by BBB.


Industry Tips for Auto Dealers - Used Cars


What is BBB Advertising Review?

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BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.

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BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

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