Capital Nissan Not honoring their 3months, 3000 miles Warranty
I purchased a 2010 Nissan Versa Hatchback Monday May 11, 2015. Took it on a test drive drove it up College Rd/40 which is a straight stretch, didn't have any major turns or bumps. Got back to the dealership did the paperwork finalized everything got the car went home got ready for work. Went to work, got off work drove over the speed bump in the complex the radio turns off and it sounds like the cd player is coming on. I say to myself that's strange. The radio comes back on. Go out later that night to the store go over the speed bump same things happen, go to make a right turn out of the complex the radio goes off and once again it sounds like the cd player is coming on. Go to work the next day same things happen, now it's any bump, right and left hand turns the radio is going crazy. So now i decide, well I'm just going to turn the radio off all together. That was my plan but that's not what happened, so now im getting mad, because every time i make a right or left turn hit a bump in the road or do anything the radio comes back on by it's self
I turn it off and it comes right back on. So i get home at this point really ****** off. I go to the website make an appointment to take the car back in. I work until 5:30 so i picked a late afternoon appt. I get a call the next day saying that even though they have appts that late it's no one there at that time that can do diagnostic on my car. So im ****** by the minute, the person on the other end said would you like to reschedule i said NO not at this time, i will need to go on the website and look for another time that would work better for me. So i did a picked an 8am Saturday appt. Took my car in they said it would be hours before the tech could look at my car. Did i want to wait? Huh wait, then one of service people said we can offer you a rental car. I'm like ok. Don't forget i just bought this car on Monday and have been dealing with this radio issue tje whole week. The write it up the girl say 35.00 please i said no im not paying 35.00 nothing. One of the other service people said no we going to let her have the car for one day and then talk to the sales manager, since she just bought the car Monday. We get the rental car straight i leave the dealership. I get a call about 8hrs later saying that my radio had a short in it and it needs to be replaced, all the proper paperwork was being submitted. And that i would receive a call on Monday telling me what situation was with the car. I receive a call on Monday telling me that my broken radio was put back in the car, and that i needed to bring the rental car back and i can just drive my Versa with the jacked up radio until they get approval and the new radio in to replace. So said ok i will bring the rental car back after i get off work. I take the rental car back, i ask the service person did they know how long it would take, for this whole process because I'm going on Vacation because Memorial day is coming up this weekend. Never got a straight answer. So I'm suppose to drive a car for 3 and 1/2 hours one way with out a working radio or cd player. Will come to find out the paperwork process hadn't even begun because the service person was faxing the paper work to the WRONG NUMBER..... And on top of that Capital Nissan is filing this claim to the extended warranty that i purchased when i got the car. But my question to the service person was if Capital Nissan offers a 3000 miles, 3month warranty on all of their used Vehicles why is a claim being filed to my extended warranty company? His answer Idk, and on top of that he tells me at most i will have pay a 100.00 because that's the the deductible for my extended warranty. I said excuse me I'm not paying 100.00 for a faulty radio on a car that I just bought on Monday. And that Capital Nissan clearly say that they offer 3000 miles, 3 months warranties. I asked him was we done, he said he would call me in the am. And left before i said some words that wasn't nice.
I want Capital Nissan to stand by their word and honor their 3000 miles or 3 month warranty and not charge me or file to my extended warranty to replace the faulty radio. Clearly it was not something that i did to the radio and the tech that took it apart and looked at it said that he had never seen that ever before. And if my radio can't be fixed before Friday when i leave for vacation, a rental car should be offered to me at no charge to me. Also for gaving to reschedule and then find out that in fact the paperwork had been sent to the wrong number by service person i should be offered free car washes or free oil changes or something.
Contact Name and Title: ***** *****
Contact Phone: XXX-XXX-XXXX
Contact Email: ******@capitalnissan.com
Customers complaint has been addressed and radio was special ordered. Customer had purchased ext warranty and extended warranty is being honored by replacement under the warranty. Customer vehicle is here today for the radio to be replaced and capital Nissan is paying customers deductible to extended warranty. Capital Nissan as well as extended warranty group is standing behind vehicle sold.
(The consumer indicated he/she ACCEPTED the response from the business.)
Yes they did fix my radio,but i was still upset with the process because it seem like the ball was dropped numerous of times. I started the process on the 12th and it took until the 4th to get my radio in. And i had to constantly keeping calling, because no one was calling me keeping me informed about my radio. I was told on numerous occasions that i would be called back in a day or two by the person handling my claim. And was not. I truly hope they don't treat all of their customers this way. I love the Nissan brand, and i didn't have a problem with my sales person,but the service department at Capital has really left a bad taste in my mouth. And i will really have to rethink my next Nissan purchase. It will most likely not be purchased from Capital because of my experience this time. You only get one time to make a first impression.