My husband and I purchased a Jeep from Capital Nissan on September 3rd 2012.After having to wait almost 30minutes for a sales person. When buying the car, we told the dealer to register the Jeep in Arizona, because we are military. By approx September 23rd, we became concerned with not recieving our license plate. Due to our temp tag from the dealer was about to expire Wed, OCt 3rd. Long story short, after MANY MANY unreturned calls from the dealers managers, we were told the paperwork was held up from being sent to the Arizona DMV. That the dealer needed new copies of our Drivers License and proof of Insurance, which I faxed to them that Thursday. We were told as of Friday September 28th, that the paperwork was sent to the AZ DMV. And we would get our License plate in a few days. And were basically told to drive with the expired temp tag. I refused, due to I have to get on a military base everyday and its illegal, and had the dealership bring me a new temp tag, (that had the wrong expiration on it.) NOW, October 11th, and the AZ DMV still has NO record of the Jeep purchase. Even when I spoke with my Sales person, ****** he was confused on why the papers had not been sent. And this point my husband and I are very upset with the customer service of this dealership. I had also received a false letter of congratulations from a ****** ********** (Manager)when we bought the car. Come to find out, ****** no longer works for the company, not in many years. This tells me this dealership is not run properly. Buying a car should NOT be this stressful. There have been many things this dealership has done to make me a customer that will not ever return or recommend.This entire experience with Capital Nissan has been nothing but a nightmare.We just want it to be over, Thank you for your time.
Product_Or_Service: 2009. Jeep. Patriot.
At this point, my husband and I are so disappointment with the way the dealership handled things, we just want to void our purchasing contract. I have already even made my first payment on the Jeep, I would like that paid back by the dealership. To get our $2,000 DOWN PAYMENT back and to return the Jeep to Capital Nissan, as if the sale never happened. We just want this stressful situation to be over.
Business' Initial Response
Capital was made aware of Mrs ****** concerns and all of them have been addressed and taken care of. We sent someone out to her house and replaced the window and hand delivered her permanent tag. At this point all resolved issues have been fixed. Please feel free to contact her personally as she will confirm this info.
Consumer's Final Response
(The consumer indicated he/she DID NOT accept the response from the business.)
EVENTUALLY, yes, the problems were taken care of. The fact that the dealership did not return calls and to get the problems fixed were like "pulling teeth!" They acted VERY unprofessional and VERY unorganized. I had to told them to bring me the replacement tag because the old one had already expired, AND the "manager" I spoke with told me that it would be fine if I drove with the expired tag!! Basically telling me to drive illegally! Due to I have to get on and off a Military Base, I needed that tag, otherwise couldn't drive anywhere.
It seems to me this dealer only cares about getting the paperwork signed and thereafter do not care about their customers. I have not received any apology for any of these problems and lack of customer service.
I am still very disappointed in this so called company, and even with their "response" to this complaint. And will not ever refer them to anyone.
Business' Final Response
I understand that this was a bad experience however when the customer reached out to the general manager he was very receptive and made sure the issues were resolved . All concerns were fixed and addressed and the gm did apologize on several occasions for the situation that occurred. What else should be done at this time