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The Coastal Communities of North and South Carolina

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Consumer Complaints

This Business is not BBB Accredited

The Crown at Steeplechase Apartments

Phone: (910) 426-0000

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Customer Complaints Summary

1 complaint closed with BBB in last 3 years | 0 closed in last 12 months
Complaint TypeTotal Closed Complaints
Problems with Product / Service1
Advertising / Sales Issues0
Billing / Collection Issues0
Delivery Issues0
Guarantee / Warranty Issues0
Total Closed Complaints1

Complaint Breakdown by ResolutionAbout Complaint Details

Complaint Resolution Log (1)BBB Closure Definitions
01/02/2012Problems with Product / Service | Read Complaint Details
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Additional Notes

Complaint Category: None of the Above - Refund or Exchange Complaint Issue

Complaint: We followed moving out procedures and waited 30 days for our deposit refund. The management made no effort to find out if we received it, etc. We made numerous phone calls to these people. There's a huge miscommunication between the management and the office clerk. We would urge anyone to think about renting from this complex. The place may be nice and new, but don't let that fool you! We are still waiting for our security deposit and we are active duty military, the manager had the nerve to be suspicious of our orders, horrible, horrible experience.

Complaint Resolution: Company addressed the complaint issues. The consumer failed to acknowledge acceptance to BBB.

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Apartments

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BBB Reporting Policy

As a matter of policy, BBB does not endorse any product, service or business.

BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.