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This Business is not BBB Accredited

Faircloth Accounting Service

(910) 483-31881490 Clinton Rd, FayettevilleNC 28312-5324

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BBB Accreditation

Faircloth Accounting Service is not BBB Accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised Faircloth Accounting Service's rating include:

  • Length of time business has been operating.
  • Complaint volume filed with BBB for business of this size.
  • Response to 1 complaint(s) filed against business.
  • Resolution of complaint(s) filed against business.

Customer Complaints SummaryRead complaint details

1 complaint closed with BBB in last 3 years | 0 closed in last 12 months
Complaint TypeTotal Closed Complaints
Problems with Product / Service1
Advertising / Sales Issues0
Billing / Collection Issues0
Delivery Issues0
Guarantee / Warranty Issues0
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

0 Customer Reviews Customer Reviews on Faircloth Accounting Service

Customer Experience Total Customer Reviews
Positive Experience
Neutral Experience
Negative Experience
Total Customer Reviews 0 Customer Reviews

Complaint Breakdown by ResolutionAbout Complaint Details

Complaint Resolution Log (1)
07/08/2013Problems with Product / Service | Read Complaint Details
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Complaint
Terrible service, communication with client and unnecessary delays in my return which they were paid to do.
I hired this company (********* Tax Service) to do my taxes.when i first brought taxes in i gave them last years tax returns also, all pertinent information wrote on envelope thinking they would interview me for a complete understanding of my tax situation. After 3 weeks I called and they already had my taxes done, no interview,didn't want to interview me just went by whatever was wrote down.I am not an accountant so the possibility of them knowing certain tax situations i could receive was pretty good.I picked up taxes nobody went over them with me i had to do this myself then had questions which they talked to me over the phone not in person.I gave them more information that was actually wrote on envelope but not in details because it was wrote as a question not a statement.Now April 15 is approaching when they tell me that what we have is final, i am satisfied but not happy with process.They submit taxes on line, when i hear nothing from them and go on line to check refund it states nothing has been submitted. i call them and i am informed that refund was rejected. Why? They don't know.When i asked can someone call IRS and ask, they informed me they were not allowed to do that.Frustration has reached a peak at this time,I call IRS, withstanding the 45 minute wait on phone,IRS was extremely cooperative and told me a SS# was wrong.I called Fairclath Co back inform them and they said "oh yea one of the copy of SS card was hard to read".They had my last year taxes with all that information.i ask if they can correct she says "yea after someone calls and verifys SS#".My daughter calls and verifies SS#. 2 weeks later I call and they say they are still waiting on her to call to verify.Wrong.We finally have our taxes submitted, i ask if it will be direct deposit I am informed they did not have a blank void check, I gave them one several month's ago, fine i give them my information over phone and she says it will be direct deposit.I just checked on my taxes in which i gave to ********* Tax Service i believe back in February, they are sending us a check (todays date is May 11). This was the worst experience with tax service I have ever had.

Desired Settlement
An apology for the very poor service they have given. We went their expecting professional services but got disappointed.And I expect if their is a late fee or penalty on my taxes that they will pay this not us.
thank you

Business Response
FIRST TO LET YOU AND THE CUSTOMER KNOW. I AM FIGHTING BRAIN CANCER, AND WAS UNABLE TO BE AT THE OFFICE. I APOLOGIZE FOR HIS DELAY, HE WAS TOLD JUST LIKE EVERYONE IT WOULD BE A WHILE BECAUSE OF THE IRS DELAY THIS YEAR. AS FAR AS INTERVIEW, WE DO NOT INTERVIEW FOR NON COMPLEX RETURNS UNLESS REQUESTED AS LONG AS WE HAVE A COPY OF PREVIOUS YEARS RETURN. HE COULD HAVE ASK ABOUT INTERVIEW. WE DID THE BEST WE COULD UNDER SAID CIRCUMSTANCES. PART OF DELAY WAS WAITING FOR HIS WIFE TO COME SIGN THE 8879 SO WE COULD TRANSMIT THE RETURN. IF WE WERE SO BAD WE WOULD HAVE MORE THAN 1 COMPLAINT OUT OF OVER 1200 CLIENTS. HE WILL BE RECEIVING A FULL REFUND AS SOON AS I CAN CUT A CHECK. TAKE A WALK IN MY SHOES BEFORE YOU COMPLAIN. WE CHARGE ABOUT 1/2 THE FEES THE MAJOR CHAINS DO. GOD BLESS HIM AND HIS FAMILY

SINCERELY
**** L ********* ***

Final Consumer Response
(The consumer indicated he/she DID NOT accept the response from the business.)
Nothing new. The company ignored us. I am sympathetic to his situation but expect to be treated a little better than excuses. It's cool though I will pray for his health and his demeanor toward people in general. Time to move on. Thank you for your response.

Final Business Response
I THOUGHT I APOLOGIZE, IF NOT I AM SORRY FOR YOUR INCONVENIENCE. I'M SENDING A FULL REFUND, THERE IS NOTHING ELSE I CAN DO.

Industry Comparison| Chart

Accounting Services

Additional Information

top
BBB file opened: 06/25/2008Business started: 01/01/1960
Type of Entity

Sole Proprietor

Contact Information
Principal: Mr. John Faircloth
Number of Employees

2

Business Category

Accounting Services

Products & Services

This company offers individual and business tax services.

Map & Directions

Map & Directions

Address for Faircloth Accounting Service

1490 Clinton Rd

Fayetteville, NC 28312-5324

To | From

LocationsX

1 Locations

  • 1490 Clinton Rd 

    Fayetteville, NC 28312-5324(910) 483-3188

Industry Comparison ChartX

The information in the table below represents an industry comparison of businesses which are of the same relative size. This is based on BBB's database of businesses located in The Coastal Communities of Northand South Carolina. Businesses may engage in more than one type of business. The percent of time the business engages in a type of business is not accounted for. There is no known industry standard for the number of complaints a business can expect. The volume of business and number of transactions may have a bearing on the number of complaints received by BBB.

*Faircloth Accounting Service is in this range.

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Types of Complaints Handled by BBB

BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:

  • Advertising or Sales
  • Billing or Collection
  • Problems with Products or Services
  • Delivery
  • Guarantee or Warranty

We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.

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BBB Complaint Process

Your complaint will be forwarded to the company within two business days. The company will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the company's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.

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BBB began including text of consumer complaints and business responses in BBB Business Reviews on January 1, 2010 for complaints filed on that date and thereafter. This includes all complaints that meet our reporting guidelines and that are filed electronically. We also report on the resolution of the complaint, as determined by BBB.

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Industry Tips for Accounting Services

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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

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Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

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