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Better Business Bureau ®
Start With Trust®
Mississippi
Alert: BBB Warns Against Online Auto Parts Dealer
January 24, 2013

The Better Business Bureau is issuing a nationwide alert about CorvetteSouth, a Meridian, MS-based online company that has received more than 15 complaints in the last three months from consumers all across the country. Complaints against CorvetteSouth, which sells corvette parts and accessories through its website www.corvettesouth.com, have come from consumers in 13 different states and one in Canada.

Complaints filed with the BBB have stated non-delivery of parts or accessories, refund and exchange issues, and customer service issues. Consumers also report contacting the company multiple times either by email, letter or phone and receive no response. They also report difficulty in obtaining refunds after their credit card was charged.

The BBB has sent requests to the company asking it to address its pattern of complaints. Corvette South has an “F” rating with the BBB. The company has fifteen unresolved complaints to date. “CorvetteSouth has failed to resolve the underlying reasons for the complaints,” said Beth Sheppard, BBB, Director of Trade Standards.

A consumer from Florida alleged ordering $6000 in parts and did not receive any of her merchandise. She states, "CorvetteSouth has not answered my emails or phone calls in over two weeks, but charged me for parts I have not received". Another consumer states they ordered automotive parts and have not received any of the parts ordered. The consumer e-mailed and left voice messages several times with no response. The consumer claims CorvetteSouth took the money out of his account before any confirmation that the parts had been shipped.

The Better Business Bureau advises consumers to always check on a company at bbb.org before doing business. In addition, BBB offers consumers these tips on safe online shopping:

1. Check a site’s security settings. If the site is secure, its URL (web address) should start with “https://.” You also may see a picture of a small closed lock in the lower right hand corner of the screen.

2. Shop trustworthy websites. Look for the BBB seal on the site and click to confirm that it’s valid. New BBB dynamic seals will take you to a site’s BBB Business Review. You also may find the review at bbb.org.

3. Pay with a credit card. Under federal law, you can dispute the charges if you don’t receive an item. Shoppers also have dispute rights if there are any unauthorized charges on the card, and many card issuers have zero-liability policies if someone steals and uses your card number. Check your credit card statement regularly for unauthorized charges. Never wire money.

4. Keep documentation of your order. Save a copy of the confirmation page of an order or emails confirming the order until you receive the item and are satisfied. Obtain a tracking number for shipments. The tracking number can help you find a lost order.

5. Know your rights. Federal law requires that orders made by phone, mail or online be shipped by the date promised or within 30 days if no delivery time was stated. If goods aren’t shipped on time, shoppers can cancel and demand a refund. Consumers also may reject merchandise if it is defective or was misrepresented.

If consumers have a complaint against this company, they are advised to file a complaint with the BBB serving Mississippi (ms.bbb.org), the Mississippi Attorney General (www.ago.state.ms.us/), and file a dispute with their credit card company.